Customer Service Project Manager

Huier (Carol) Lin

** **** ****** ******* ******* Canada M6P 1B6

647-***-**** *****.*.*@*****.***

Summary of Qualifications

. 3 years customer service experience in English, Cantonese and Mandarin

. 4 years project assistant/office admin experience

. Fluent in reading, speaking and writing English, Cantonese and Mandarin

. Ability to organize priorities, work under pressure, meeting time

deadlines and managing multiple tasks

. Proficiency in using Microsoft Office Suite: Word, Excel, PowerPoint

etc.

. High attention to detail proven through experience in handling customer

accounts and highly confidential documents

Work Experience

YesUp eCommerce Solution Canada

2/2012-1/2013

Customer Service Representative

. Handling account verification and credit card verification for new

customers

. Answering and handling customers' inquiries through phone, emails and

live support

. Identifying sales opportunities through phone communication and live

support

. Resolving customer complaints concerning services and billing

. Setting up advertising campaigns (review, approval and activation)

. Assisting department manager in generating and merging reports

Alcatel-Lucent Shanghai Bell Co., Ltd

11/2006-12/2010

Project Assistant (a shared position with Thales Railway Signaling

Solutions)

. Translating and quality-checking submittals to customers

. Updating the weekly progress report and reporting to Thales Canada

project manager and coordinating with Canada office for tracking

documents/drawings status

. Generating a database of all contract deliverable including documents

and drawings;\

. Training and leading other project assistants to complete project/office

admin work

. Drafting, formatting, and transmitting correspondence with multiple

customers, suppliers, and partners

. Arranging and attending meetings/teleconferences and taking meeting

minutes

Santa Fe International Transportation Service Co., Ltd

8/2004-8/2006 Import Customers' Representative

. Generating import quotation including customs clearance, delivery and

insurance

. Coordinating with customers via meeting, email and phone call about

arrangement of customs clearance and delivery

. Administered after delivery customer follow-up

. Issuing invoices and collecting payment

. Updating monthly shipping report using input from the company database

. Filing documents for each shipment for annual audits

Education

. Sun Yat-Sen University, China - International Economics & Trade

(Bachelor Degree) 9/2005-6/2008

. China University Of Petroleum - Business English (3-year College

Diploma) 3/2001-1/2004

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