Customer Service Manager

T ERESA O’CONNOR

Henderson, NV Ph. 702-***-**** Email:

t ******@*****.***

H IG H L IG HT

* E xecutive Management Support * M icrosoft Word/Outlook

* B usiness Correspondence * B uild Orbit/ Capture/AS-400/Clinical Suites

ACCOMPL ISH M ENTS

* P romoted to Customer Service Manager after two year employment for residential

builder.

* Received merit bonus for finalizing a project involving time sensitive warranty issues.

P ROFESSIONAL EXPER IENCE

COGENT/H MG Hospitalist Management Group L as Vegas, NV 10/2012

- 1/2013

Administrative Coordinator

• Planned, organized, and coordinated daily care team activities for the hospitalist

p rogram.

• Performed Medical Doctor/patient assignment and distribution.

• Reconciled Census info, i.e. add/delete new patients/discharged patients.

• Performed Capture Cur rent Stays by entering all new patient information, i.e. PCP,

pay type, and review ED note to obtain admitting physician, clinical service and

admit source. Entered Capture front office patient data entry information.

M aintained Capture back office work queues, i.e. VOI issues; patient eligibility,

demographics, policy data, missing insurance/charges & research.

• Proficiently utilized M icrosoft Outlook and Word, Capture, AS400, Clinical Suites to

notate information and keep tasks scheduling in order.

SHELBY HO MES, I NC . F t. Lauderdale, FL

11/2004 - 1/2010

Customer Service Manager

• Reported directly to the Vice President of Construction.

• Supervised customer service and field services staff.

• Implemented and enforced procedures and t raining to improve efficiency with

emphasis on qualifying, priori tizing and servicing warranty issues.

• Investigated complaints to qualify a reported deficiency to determine warranty

coverage and to advise an appropriate response considering the nature and

complexity of the issue.

• Processed warranty requests to the appropriate subcontractor and/or service

technician.

• Coordinated scheduling, dispatching, and follow up with subcontractors, project

managers, superintendents and technicians to expedite services and repairs for

customer satisfaction and resolve.

• Researched and prepared service files for corporate legal counsel.

W EST BROWARD PED IATR ICS P lantation, FL

08/2002 - 9/2004

Medical Receptionist

• Performed patient scheduling, check-in and check-out.

• Performed as acting liaison between patients and physicians, much emphasis was

d irected towards communications, attention to detail and follow through.

• Managed all front office functions that required a wide variety of administrative

skills

• Processed insurance verification & authorizations for visits while interacting with

hospitals.

• Answered patient phone inqui ries while imputing data and coding/charting

physician notes.

E DUCAT ION

Eastern Kentucky University

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