Quality Assurance Training

Christopher E. Shuster

**** ******* ***** . ******, ** 32570

. *******.*.*@*****.***

. Cell: 559-***-****, PHR 289-0621 . 706-***-****

Maintenance/Production Supervisor

Results-oriented individual with over 21 years progressive responsibility

and leadership experience in aviation operations, management, leadership,

training and maintenance. Self-motivated, and technically savvy individual

with a can-do attitude. Assertive team player who performs well in fast-

paced environments. Proven team builder and skilled problem solver. 15

years of Microsoft Windows, Word and Outlook experience, with a working

Knowledge in PowerPoint and Excel.

HIGHLIGHTS SKILLS

. Mission oriented professional with safety first attitude,

experienced in managing operations, leading, mentoring and

developing employees in demanding environments

. Excellent crew coordination and communication skills

. Adept at coordinating a myriad of diverse projects and producing

accurate and detailed results

. Experienced in maintaining, troubleshooting, inspecting and

repairing aviation electrical, electronic, and basic hydraulic

systems

. Management knowledge in safety procedures and regulations

. Government secret security clearance

EDUCATION

. B.S. Professional Aeronautics, Embry-Riddle Aeronautical University

2000

. U.S. Navy, Specialized Training: Leadership, Leadership Development,

Aircraft Electrical Systems, Unmanned Aerial Vehicle Pilot/Camera

Operator, Crew/Operational Communication and Risk Assessment,

Instructor, Wire Bundle Repair, CPR

PROFESSIONAL EXPERIENCE

Senior Manager

2011 - Present

U. S. Navy, Eglin Air Force Base, FL

. Played key role in developing morale, welfare, discipline, workforce

management, and training policy for enlisted staff, with

responsibility for a 68-member Joint-Service team; advised senior

manager in all policy-related matters

. Provided critical oversight to the establishment of the new F-35 Joint

Strike Fighter maintenance training school; Coordinated and organized

a team of 42 Joint-Service members for implementation of Chief of

Naval Aviation Technical Training (CNATT) programs and policies for

student control, training schedules, instructor qualification,

curriculum development/validation, classroom resources, and equipment

build-up

. Directed, coordinated, and monitored the standup and implementation of

43 Navy and Marine programs

. Chaired quarterly and annual performance appraisal boards for entire

Navy contingent; Evaluated the performance of employees, giving

advice/counsel, and provided instruction/training on technical

operations and administrative matters

. Reviewed 1,138 F-35C Joint Strike Fighter Aviation Electrician course

lessons for content, accuracy, and quality; Identified strengths and

weaknesses in the curriculum and provided reports and feedback to

CNATT leadership, Lockheed Martin and other corporate partners

Division Head (Avionics Armament Division/Quality Assurance Division)

2008 - 2011

U. S. Navy, Naval Air Station Lemoore, CA

. Supervised, led, developed, coordinated work assignments, performed

written and verbal counseling, disciplined and evaluated the

performance of groups of up to 58 employees supporting 12 F/A-18F

Super Hornet aircraft

. Supervised the daily maintenance production efforts of the aircraft

electrical, ordnance, and electronic technician workcenters

. Cycled 8 aircraft through and extensive corrosion assessment/treatment

program at sea, in preparation for a post-deployment Material

Condition Inspection, ensuring zero impact on combat operational

commitments; Squadron received the first-ever satisfactory grade under

revised inspection guidelines

. Directed team of 13 Quality Assurance representatives who performed

audits on 43 Naval Aviation Maintenance Programs (NAMP), and monitored

13 work centers

. Evaluated training programs, inspected aircraft, and interviewed

inspectors for qualification and re-certification; Analyzed trends to

identify aircraft discrepancies, inspection procedures, and

workmanship

. Conducted process improvement and audit training to 13 Quality

Assurance Representatives, 38 NAMP program managers and 13

supervisors; Efforts decreased audit discrepancies by 77 percent and

improved proper maintenance documentation by 32 percent

Unmanned Aerial Vehicle Pilot, Instructor, First Line Supervisor

2000 - 2008

U. S. Navy, Naval Air Station Patuxent River, MD and Outlying Landing Field

Choctaw, FL

. Prioritized training objectives, maintained flight logs, training

records and wrote the daily training and flight schedules for 93 staff

members and students

. Drafted accurate correspondence such as safety, training and material

status reports, employee qualifications and performance evaluations to

communicate through the chain of command

. Safely trained more than 100 entry level and qualified UAV operators

in aerodynamics, basic meteorology, crew coordination, operational

risk assessment, emergency procedures, camera operation, basic flight,

navigation and tactical operation of UAVs well above published Naval

standards

. Led pre/post-flight briefs to communicate the mission requirements and

goals, weather conditions, risk assessments, safety, emergency

procedures and contingencies, flight performance, and aircraft

configuration

. Flew over 400 missions totaling more than 800 flight hours with

Pioneer UAV

. Supervised, led, developed, coordinated work assignments, performed

written and verbal counseling, and evaluated the performance of 20

electrical/electronic technicians in support of 10 Unmanned Aerial

Vehicles, 2 Ground Control Stations and related support equipment

. Performed scheduled and unscheduled maintenance on electrical systems,

servos, receivers, transmitters, antennas, telemetry sensors,

instruments, and power supplies

Aviation Electrical Technician 1992 - 2000

U. S. Navy, Naval Air Station Cecil Field, FL and Naval Air Station

Lemoore, CA

. Inspected, troubleshot, maintained, repaired and modified electrical,

electronic, hydraulic and electromechanical systems adhering to all

Naval Aviation standards and performing proper work documentation

. Cross-trained on assembly/disassembly of various jet engines

. Supervised a production workcenter of 9 employees performing testing,

troubleshooting, repair, and modifications of inflight refueling

stores

. Led the procurement of assets, materials, test equipment and tools

necessary for the build-up of a new Aerial Refueling Store repair

workcenter, resulting in workcenter implementation 12 months ahead of

schedule

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