Customer Service Accounts Receivable

MYRLENE ESTIME

** ****** *****, ***. *** H 203-***-**** C 203-***-****

Stamford, CT 06902 Email: *************@***.***

PROFILE

Over fifteen years of Fortune 500 experience with expertise in accounts

receivable, accounts payable, expense tracking and reporting, collections,

and financial analysis, expertise in multiple facets of customer service

and client relations to support business growth objectives.

QUALIFICATIONS

. High-focused, with a strict attention to detail and

accuracy

. Extremely flexible, with the ability to multi-task

and achieve lean staffing

. Excellent data collection, analysis and reporting

skills

. Value-added, linking job functions to cost

efficiencies, data accuracy and integrity, internal controls, and

improved efficiencies

. Outstanding relationship management skills used to build

and retain customer loyalty.

. Strong advocate of one-stop service solutions,

believing that a customer should never make the same request twice

. Committed to the highest standards of service

excellence

. Strong advocate of teamwork, performance change and

continuous quality

WORK EXPERIENCE

CARTUS, Danbury, CT 11/97 - Present

A global leader in relocation services.

RELOCATION FINANCIAL ACCOUNTS, EXPENSE ANALYST 7/10 - Present

. Perform detailed expense analysis and reporting on

clients'/employees' relocation expenses

. Ensure that expense reimbursements comply with

policies, procedures and contract guidelines

. Work in partnership with corporate clients, their

employees and VIP and Executive VIPs (EVIPs), providing detailed

breakdowns and itemizing of expenses

. Prepare and issue detailed reports to internal

customers with justifications for reimbursement denials

. Work in collaboration with accounting team to

expedite expense reimbursements.

. Review all receipts, documentation and

clarifications to render decisions

. Work with management to streamline and re-engineer

workflows and processes

. Facilitate cross-functional meetings with internal

stakeholders to discuss opportunities for positive change

. Use data collection, analysis and reports as a

baseline for continuous quality improvement.

. Utilize internal controls to ensure data accuracy

and integrity

. Served as a Member of the Escalation Team to resolve

reimbursement issues.

. Conducted detailed reimbursement research and

investigations to ensure that clients received entitlements, as per

policies and procedures

MYRLENE ESTIME Page 2

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WORK EXPERIENCE: (Continued)

RELOCATION ACCOUNTANT/EXPENSE ANALYST 2007 - 2010

. Assigned to the Proctor and Gamble (P&G) account

. Served as liaison to P&G VIPs and EVIPs

. Provided clients with detailed expense breakdowns

. Performed all reimbursement requirements with a

focus on procedural compliance, detail and accuracy

. Recommended to the Office of the President for Star Quality

Customer Service Award.

. Reduced the number of outstanding cases pending from 512 to

238.

. Promoted from Financial Accountant/Expense

Consultant to Relocation Accountant/Expense Analyst

FINANCIAL EXPENSE COUNSELOR

2005 - 2007

. Served as a consultant within the Relocation

Accounting Department to resolve submitted expenses that were non-

reimbursed against client polices

. Acted as a liaison between our external customer, client

service department and accounting team, regarding non-reimbursed

expenses

. Provided detailed explanations to our customers for non-

reimbursed expenses.

. Research and performed investigations to ensure that

expenses were properly audited and non-reimbursed

expenses were justified in accordance to client policies

COLLECTIONS & ACCOUNTS RECEIVABLE ANALYST 1997 - 2005

. Generated reports by age and dollar value

. Built close working partnerships with clients to

facilitate collections, while maintaining long-term loyalty

. Researched payments and billings to resolve accounts

receivable discrepancies, followed by account reconciliations

. Prepared detailed reports of company's revenues and

profitability

. Provided reports to customers detailing accounts

receivable and aging

. Used accounts receivable reports, data collection

and analysis to take a proactive versus reactive response to

problems and opportunities

. Maintained continuous follow-up with clients to

reduce aging accounts receivable and to contribute to positive cash

flow

. Established accounts receivable and collection goals

to encourage team ownership and accountability for results

. Reduced accounts receivable balances by over $250K

. Contributed over 50% of revenue directly to the

company's bottom-line

. Worked with IT department to enhance existing

systems and applications

. Won Connecticut Award for maintaining any open balances

under 90 days, as well as reducing overall receivable balances for

the department by $5,000.00 in April of 2002

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WORK EXPERIENCE: (Continued)

STARBUCKS COFFEE, Greenwich, CT 1995 - present

SHIFT SUPERVISOR/Barista

. Coached, mentored and developed high performance

teams with a focus on customer excellence

. Assumed complete ownership and accountability for

sales, service levels, inventory planning, employee supervision,

and operational

JENNY CRAIG, Norwalk, CT 1994 - 1995

ASSISTANT MANAGER/PROGRAM DIRECTOR

. Served as a Consultant to clients to develop and

implement customized weight loss plans

. Marketed services to area target markets and met and

exceeded 21 sales per week

. Used relationship management skills to build and

retain customer loyalty, resulting in a steady pipeline of

referrals

EDUCATION

EASTERN CONNECTICUT STATE UNIVERSITY, Willimantic, CT

Bachelor of Science in COMMUNICATIONS, with a Minor in

PSYCHOLOGY

ACTIVITIES

Coach, Special Olympics Swimming Match, Willimantic, CT

Resident/Peer Advisor/Teaching Assistant, ESCU's CAP/STEP

Program

Tutor, City of Hartford & Eastern Connecticut State's

Learning Center for inner city high school students

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