Customer Service Cover Letter Data Entry U.S. Army

Ericka Lynett Allen

**** ******** ***** #***

Belcamp MD 21017

USA

Email: **********@*****.***

Home: 443-***-****

Work Experience

Medical Research Institute of Chemical Defense (07/19/2010 – 05/17/2013)

Support Services Assistant, APG, Maryland US

Serves as Support Services Assistant for the Medical Research Institute of Chemical Defense, Research Division. Successfully administers all administrative operations, rules and procedures as outlined in the Institute guidelines on a daily basis. Receives and greets all visitors while providing excellent customer service and seasoned communication skills. Creates appointments and maintains supervisors calendar and email account using Microsoft Outlook. Serves as Division Certified Travel Manager and personnel liaison using DTS for all travel coordination from beginning to end. Performs as timekeeper using ATAAPS and electronically tracks, monitors, codes and submits timekeeping and time and attendance records for data entry. Handles all incoming and outgoing correspondence, materials, publications, regulations, and directives and traces and manages all suspenses. Arranges all meetings and coordinates up to 5 conferences or committee meetings annually. Attends Branch Chief Meetings, records minutes and composes slides providing visual information of upcoming administrative tasks. Performs file maintenance and record management by filing all hard copy documents using the Army Records Information Management System (ARIMS) that requires systematic arrangements of office files and records for storage or reference purposes. Electronically files and classifies documents into SharePoint using the Intranet. Performs daily administrative functions including creating organizational flow charts using Microsoft Power Point. Responsible for record-keeping, inventory and procurement procedures. Highly proficient and routinely uses Microsoft Office Suite including Outlook, Excel, Word, PowerPoint and SharePoint.

SERCO Inc. (07/05/2006 - 07/16/2010)

Alexandria, VA / Washington DC / APG, MD US

Served as Customer Representative at the Army Human Resource Command and directed customers, evaluated issues, addressed questions, or complaints to the appropriate person or place using computer systems or applications to access, update, or retrieve data, files, or other information. Delivered direct and personal service to the public. Monitored and modified customer information in computer system.

Operated as Military Personnel Specialist at Walter Reed Army Medical Center for In/Out processing activities. Launches transfer, ETS, PCS, retirement, and transfer forms and documents. Leads service members in establishing or changing SGLI Certificate and Record of Emergency Data. Prepared briefings, speeches, and papers for service members covering areas of housing, transportation, security, education, travel and finance.

Employed as a Personal Effects Specialist at Joint Personnel Effects Depot. Identified of military personal effects of military casualties and the preparation of extensive inventories, administrative services and staff operations and shipping and receiving of personal effects to the family members/next-of-kin of all military service members and others who are killed or severely injured worldwide, especially incident to military operations in Iraq and Afghanistan.

Directorate of Installation Operations, LB&B (12/06/2003 - 06/30/2006)

APG, MD US

Served as Real Property Assistant. Guided inspections, inventories and administration of records for land, real and installed property under the jurisdiction of the US Army as liaison. Maintained and updated real property records. Linked information into Integrated Facility Systems (IFS).

Served as Word Processor II. Manufactured a variety of correspondence, Standing Operating Procedures (SOP), forms, reports, charts and computer graphics from handwritten drafts into proper format. Kept a current log of all incoming/outgoing correspondence. Revamped details of spelling, punctuation, capitalization, abbreviations, use of numerals and grammar prior to final draft. Employed database or spreadsheet software to enter, revise, sort or calculate and retrieve data for reports. Implemented graphic software to provide graphic symbols, charts and viewgraphs. Prepared materials using a computer terminal wherein the work requires a level of proficiency in typing as well as knowledge of software systems. Working knowledge of MS Outlook, Word, Excel and Power Point.

US Army Maryland National Guard (Enlisted Member) (05/12/1998 - 05/12/2006)

Served as Financial Managment Analyst. Audited and formulated budget reviews for Army personnel. Rectified financial records on past expenses to help plan budgets for future expenses. Developed budgeting process, account maintenance and manpower reports. Maintained all assigned accounts and disbursed funds based on budget estimates and approved funding. Trained in accounting and budgetary methods and procedures. Prepared reports and presented briefings to S1 office.

Served as Personnel Administration Specialist. Oversaw requests for transfers and discharges. Responsibility for requests of identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel security clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file, and unit administration. Verified personnel accounting, maintained personnel listing, emergency contact information and strength management.

Education

30 credits

Community College of Baltimore County, Baltimore, MD (Present)

Harford Community College, Bel Air, MD (1998-1999)

Relevant Coursework: Business Computer Applications (Microsoft Office Suite)

Business Communications

Speech

English Literature

Certificate of Completion - Certified Nursing Assistant (2010)

Diploma

Aberdeen High School, Aberdeen, MD (1998)

MILITARY SERVICE:

Certificate of Honorable Discharge, United States Army (Havre de Grace, MD/2006)

Certificate of Completion in Accounting (Fort Jackson, SC/1998)

Certificate of Affiliation, U.S. Army Finance Corps (Fort Jackson, SC/1998)

CERTIFICATES/AWARDS:

Certificate of Achievement, MRICD (2013)

Certificate of Achievement, SERCO Inc (APG, MD/2010)

Certificate of Achievement, Joint Personal Effects Depot (APG, MD/2009)

Productivity Quality Award, Inuit Services, Directorate of Installation Operations (APG, MD/2005)

MD Governor's Citation Award for Excellency in Writing (Baltimore, MD/1995)

Certificate of Exceptional Service, Ordnance & Transportation Division

Qualified Typist: 45 wpm

Cover Letter Information

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