Customer Service Quality Assurance

KRIS KNAUS

**** ********* ****** • Menasha, WI **952

Home: 920-***-**** • Cell: 920-***-**** • ************@***.***

EMPLOYMENT History

May 2013 –Nov 7th 2013

Kimtech, Neenah Non Woven Facility, Kimberly Clark, Neenah, WI through

Facility Logistics Services, Lexington, NC

• Responsible for all daily receiving activities.

• Record receipt, labeling, and segregation of Incoming product and materials.

• Picking and packing of product shipments.

• The material handling function must demand the attention of safety for the protection of people, equipment, and material.

• Service all bays in the areas of supply in-process materials and extricating finished product.

• Filling the carts, and communicating with the engineers on their respective needs.

Focus on Energy with Conservation Services Group, Madison, WI October 2012 –May 2013

• Direct Install Technician

• Light bulbs, Aerators, and Shower heads installed for energy savings test water heaters for maximum efficiency

• 8 appointments in peoples homes daily, 5 days a week

• Meet new clients, explain program and install equipment in a timely manner

• Mail in Forms and complete online assignments by deadline each week

Miller Electric 190 BU Parts Bagger and Pick/ Packer, through FirstStaff Inc. April 2012 – October

2012 Temporary through First staff Appleton, WI

• Process the correct parts, label correctly and ensure the readability of bar codes.

• Scan order with gun to correctly record new inventory.

• Work in a safe and fast tempo to ensure production for pickers.

• Never a sick day and never late!

• Pick and Pack customer orders correctly, neatly and with high efficiency.

• Use Wave link gun scanning system

• Work overtime whenever needed

New Page Corporation • Kimberly, WI May 1980 -Mill Closure, September 2008

Head Core Maker, Core Maker, Tyne Tractor Driver

• Processed orders for winders and rewinders to ensure efficient production

• Maintained accurate machine logs and raw material logs

• Internal Auditor, Certified by International Standards Organization (ISO 9001)

• Mill Safety Captain for 16 years; Safety S.T.O.P. Program

• Safety Auditor

• Skills Writer for on-the-job training manuals, Contributed to $1.2 million in annual savings as a

member of KIMQUEST

• Certified Lift Truck Driver, 20 years experience

EDUCATION

PBTC CPhT National Certification, September 2nd 2010, Certified through November 2014

Lakeshore/Fox Valley Technical College • Appleton, WI

Certified Pharmacy Technician Program, GPA 3.964

• Coursework emphasis on safety, accuracy, customer service, and confidentiality

• Performed 108 Retail Pharmacy Clinical hours

• Performed 108 Advanced Retail and Compound Lab with a Business Marketing class

PROFESSIONAL EXPERIENCE

Morton’s Pharmacy, Neenah/Menasha, WI October 2009 – April 2010

Retail Pharmacy Clinical hours and Advanced Retail Clinical hours and Compound Lab

216 hours of Clinical on the job training

• Assisted pharmacist with processing of prescriptions

• Packaging the drugs according to government rules and pharmacy standards

• Experience in classification and secure handling of controlled medications

• Ordered and stocked drug inventory; maintained inventory records on computer

• Received prescription orders from Fax, Escripts, and Written

• Provided customer service involved with the position

• Measured and prepared drugs, ointments, and suspensions in Compound lab

RELATED SKILLS

• Highly motivated, self-starter who is organized, disciplined, and goal-oriented

• Safety as a value to be held in the highest regard

• Enthusiastic, professional attitude towards customers and team members

• Efficient use of Microsoft Word, Excel, and PowerPoint

• Broad understanding of medications and medical terminology

• Knowledgeable and practiced in maintaining confidentiality of customer records

• Experience in all phases of pharmacy operation and medication preparation

REFERENCES

Dave Brown

RPh and Instructor of CPhT course at Lakeshore Technical College shared statewide.

Cleveland, WI

1-888-***-**** Ext. 1814

Bob Rank

Former Quality Assurance Manager, New Page

Home: 920-***-****

Work: 920-***-****

Bill Breider

President/CEO YMCA Fox Valley

Business: 920-***-****

Cell: 920-***-****

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