Customer Service Office

*** **** ********* *********

AVERY N . ROPER Akron, OH 44301

Cell: 330-***-****

Email: *****@****.******.***

E ducation

The University of Akron, Akron, Ohio

Bachelor of Arts in In terpersonal and Public Communication and Minor in Pre-Law

Expected Graduation Date: May 2014

Experience

Professional

• Oriana House May 2013 to Present

Resident Supervisor- Accurately completes the following documentation during the shifts:

w hereabouts/counts, shift reports, individual logs, action reports, circulations, perimeter checks,

electronic monitoring calls, and daily clean up lists. Obtains verification of whereabouts from

clients when necessary

• GE Capital Retail Bank January 2012 to May

2013

Collection Rep resentative - M ake outbound calls and/or receive inbound customer calls surrounding

consumer past due credit accounts, Utilize effective communication and influencing skills to determine

reasons for delinquency and to arrange for proper payment arrangements

• The University of Akron

University Bierce Library August 2010 to

2012

Student Assistant – M anaging office phones, responding to routine questions, shelving books, and

t roubleshooting basic audio visual equipment issues.

Office of New Student Orientation November 2010 to

A ugust 2011

New Student Orientation Leader – O riented new students about what to expect during their 1st year and

beyond; helping set up class schedules for new students; providing campus tours; and speaking to parents

about what i t is like to be a student at UA.

I nternship

• Akron Bar Association, 57 South Broadway, Akron OH 330-***-**** August 2009 to

December 2009

I n tern – selected as the fall semester intern responsible for registering participants for seminars before and

a t the event; answering phones; sending out mass mailings; filing; making copies; and setting up AVS

equipment at events.

Leadership/Activities/Community Engagement

• Public Relations Chair of Student African American Brotherhood (SAAB), 2011-2012

• Community Service Learning Chair of Student African American Brotherhood (SAAB) - elected as part of

executive team responsible for planning community service events, fund raising, marketing the organization

t hrough creation of PowerPoint presentations, etc. and recruiting new members, and mentoring, 2010-2011

• Student Committee Member of ongoing focus groups lead by the Office of VP for Student Engagement and

Success

• Zippy, The University of Akron Mascot – responsible for promoting UA at events on and off campus, 2010-

present

• Student Inclusive Excellence Committee Ambassador, 2010-present

• Working in Progress (WIP) Nonprofit Organization – liaison between UA and WIP during the collaboration

and implementation of a community event ti tled Black Male Initiative which included advertising, securing

donations, and finding a guest speaker as part of SAAB’s initiatives, 2010-2011

• Relay for Life – Provided support as Zippy, Spring 2011

• Make a Difference Day – Coordinated the University and community joint service event by handling the

paperwork, 2010

Special Skills/Knowledge

• Customer service training 2010 at Giant Eagle; Microsoft Office 2007: Word, PowerPoint, Excel, Publisher

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