Manager Management
Resume:
Sandra J. Guerra, MBA, SPHR
*** ********* **. *******, ** 32828
**************@*****.***
( Strategic Planning ( Employee Engagement
( Lean Six Sigma
( Process Consulting ( Performance Management ( Learning
Administration
( Change Management ( Program Evaluation ( Skilled Facilitation
( Talent Development ( Program Development ( Compliance
Programs
( Compensation ( Project Management ( Employee Relations
PROFESSIONAL EXPERIENCE
LMG, Inc., Orlando, FL
2012 - 2013
Director, Human Resources (October 2012 - Present)
Reporting to the Chief Financial Officer and Chief Operating Officer.
Responsible for developing human resource strategy to include all areas of
human resources and partner to chief officers in the development of
corporate strategies; serve as the organization's employee relations
manager.
Accomplishments
. Established and updated employee relations policies and processes to
align with best practices.
. Provide executive and leader coaching for the organization for all sites
across the country.
. Serve as a strategic leader for corporate strategy, workforce planning
strategy, learning and development strategy.
. Reduced turnover by 7% in less than a year across the organization.
. Consult with business leaders regarding learning needs that align with
business operational goals and strategy.
. Redesigned the organization's compensation structure resulting in proper
role to salary placement and a decompression of the organization's pay
scale.
. Developed and implemented the first technician pay scale resulting in
reduced labor costs and increase in profit margins greater than 31%.
. Improved operational efficiency by establishing multiple processes to
include a position requisition process and revenue to budget workforce
review.
. Designed and implemented organizational performance evaluation for
multiple levels of employees
. Redesigned the organization's employee engagement survey to measure
employee engagement, workforce culture, and leadership development
creating benchmark measures for the organization.
. Collaborated with organizational executives for the development and
implementation of the first balanced scorecard
. Established a cross-functional team to create a change management
philosophy, communication planning process, and learning process for
successful change initiatives.
. Leveraged data analytics to influence changes and acquire support for
recommended operational changes.
ORLANDO HEALTH, Orlando, FL
2006 - 2012
Manager of Operations, Learning and Performance and Manager of Talent and E-
Learning;
Organization Development Consultant, II;
Senior Compliance Analyst
Reporting to the Chief Learning Officer, responsible for developing
performance and learning strategies to engage 13,000 team members 7
hospitals. Led and developed a staff of seven team members. Served as the
lead consultant for performance and employee relation issues. Facilitated,
developed, and coordinated employee and team interventions for multiple
sites and across all disciplines for the healthcare system. Served as a
consultant to managers for employee related challenges.
Accomplishments
. Management of performance management and e-learning teams.
. Successful negotiation of Talent Management contract with CSOD.
. Facilitated the partnership across disciplines and functions to
standardize learning documentation, streamline processes, and share
technological resources resulting in successful integration of 7
systems and cross divisional processes for new learning platform
. Collaborated with senior leadership in the design and approval of the
new performance management model.
. Managed a multi-million dollar budget for all of learning and performance
across the organization
. Successful negotiation of Talent Management contract with CSOD to
include a cost savings of 225,000.
. Facilitated the partnership across disciplines and functions to
standardize learning documentation, streamline processes, and share
technological resources.
. Collaborated with senior leadership in the design and approval of the
new performance management model.
. Worked with E-Learning to establish a process for prioritizing course
development during implementation resulting in an action plan for
execution.
. Worked directly with E&D educators on the restructuring of course
titles and segments for the development of curriculum within the LMS.
. Established 5 performance and evaluation levels for performance
appraisals to include physicians resulting in successful adoption into
the corporate culture.
. Developed a comprehensive internal communications plan designed to
promote awareness of Orlando Health's strategies, programs and services.
. Successful implementation of the revised vision and values strategic
initiative.
. Developed a corporate compliance education program to include training
initiatives on all levels of the organization.
. Developed through collaborative practice the leader on-boarding
process.
. Successfully supported a diverse internal customer base within the
healthcare system.
. Developed and implemented a corporate compliance education program.
. Managed the organization's Corporate Compliance Hotline and partnered
with leaders to assure resolution on each claim submitted.
. Developed the Talent Development website serving as the system's
knowledge management source.
. Lead initiative for corporate-wide email as a preliminary step for
preparation for LMS implementation in conjunction with IS, Culture and
Language Services, HRIS, and Engagement resulting in an increase of
organizational awareness on corporate communication as evidenced by a
significant increase > .05 with questions relating to organizational
communication.
OTHER SIGNIFICANT ACCOMPLISHMENTS
Process Improvement / Lean Six Sigma
. Developed and implemented the first technician pay scale for audio-
visual company to include show technicians and touring technicians
. Developed and implemented an automated compliance assessment tool that
resulted in an increased response rate of 16 evaluations to 11,000
evaluations.
. Conceptualized and established an automated conflict of interest
database, with the ability to report on many metrics, for management
level up through all executives. This initiative enabled the
organization to successfully report any conflict of interest to Board
Members and provided the information necessary for IRS reporting while
decreasing processing time by 4 weeks.
. Facilitated process improvement initiative utilizing lean six sigma
methodologies to improve morale, efficiency, and quality of services
for specialized HR and healthcare business units.
. Effectively utilized In-Quality-Staffing methods to apply FTE
adjustments to work schedules to assure staffing at peak times and
drastically reduce salary for several positions to include clinical
nurses, behavioral health technicians, and secretaries. This method
identified potential savings to the organization close to $400,000 in
salaries.
. Implemented lean methodologies to decrease waste of gases (oxygen)
saving one hospital between $5,000 and $10,000 in one year, after
sharing the findings and methods with the other site hospitals the
budget is now being met and additional cost savings have accrued.
. Decreased work processing for two clinical administrative
professionals from a 6-week time frame down to two weeks taking
duplication efforts (errors) from 100% of the time to 91% of the time.
Provided performance consultation for RCA organization wide processes
that stemmed into larger corporate wide initiatives supporting the
organizational vision for quality outcomes.
. Green Belt coach for the Recruitment, Engagement, Education and
Development LSS initiative for Team Member on-boarding resulting in
cost savings, efficiency, and quality intake of team members.
MediCorp Health System, Fredericksburg, VA
2004 - 2006
Organization Development Consultant
Education Coordinator
Instructor
Reporting to the Manager of Education and Development, partnered with cross-
functional teams in implementing performance-based strategies.
Accomplishments
. Lead implementation consultant for NetLearning scheduling and manager
deployment
. Developed classroom and online learning for multiple disciplines across
the system
. Served as the organization's first organization development consultant
post engagement survey planning teams
EDUCATION
PhD (ABD) Industrial Organizational Psychology, Capella
University, doctoral program
Grad student Anticipated graduation 3/15/14 (Dissertation:
correlation study of contextual performance, employee
engagement, and patient satisfaction)
MBA Management, Western International University, 2006
BS Health Care Management, Southern Illinois University
Carbondale, 1998
SPHR Human Resource Certification Institute, 2009
GBLSS Green Belt Lean Six Sigma, Orlando Health, 2009
VOLUNTEER AND PROFESSIONAL EXPERIENCE
. President Elect, Greater Orlando Society for Human Resource Management
2012
. Director of Technology, Central Florida Human Resource Association,
present
. Director of Certification, Central Florida Human Resource Association
2009-2011
. Board member, Central Florida Human Resource Association (CFHRA)
. Professional member, Society for Human Resource Management (SHRM)
. Member of International Society for Performance Improvement (ISPI)
national organization
. Member of International Society for Performance Improvement (ISPI)
Central Florida Chapter
. Member of Toastmaster's International; charter member
. Member, Greater Orlando Organization Development Network
. Member, Society for Industrial Organizational Psychology
. Member, American Psychological Association
. Career and professional development mentor
AWARDS AND RECOGNITION
. Recipient of the SHRM academic scholarship: December, 2011
. Recipient of the HR Florida Best Practice Award in the role of
Certification Director, 2010
. Recipient of an academic scholarship from Western International
University, January, 1999
. Order of Omega Honor Society
. Phi Eta Sigma Honor Society
PRESENTATIONS AND CONFERENCES
. Facilitator of SHRM Certification Program (All modules)
. Final Review Session for SHRM Certification Program for UCF
. Facilitator of management and leadership development courses
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