Customer Service Quality Assurance

Objective

To obtain a position within a well-established, interactive company, that

will utilize all of my work experience and my strong organizational and

human relation skills, which will offer both personal and professional

growth.

Education

General Education Development (GED)

Nursing Aid Training, 2002

CPR Certified, 2012-Present

Certified Medical Assistant, Southeastern Institute (CMA), 2012-Present

Certified Patient Care Technician (CPCT), 2012-Present

Certified OSHA, HIV/Blood borne Pathogens

Skills & Qualifications

. More than six years customer service experience

. Strong ability to work with other employees and leaders on all levels

. Excellent phone and communication skills

. Multi phone line experience

Work History

Homewatch Caregivers 2013

Personal Care Assistant

. Accompany client to medical appointments when necessary

. Run errands when required

. Assist clients with personal hygiene, including showers, tub or bed

baths, oral care hair and skin care

. Assist clients in the use of toilet facilities, including bed pans

when needed

. Assist clients with walking, including the use of walkers and

wheelchairs, when applicable

. Assist and/or clients with self-administration medications

. Light meal preparation and grocery shopping

. Documenting services delivered in accordance with Homewatch policies

and procedures

Saddle Creek (Onin Staffing)

2013

Assembler

. Follows detailed assembly instructions, processes and procedures

. Reports defective materials to supervisor

. Performs related duties as required by supervisor

Allstate Insurance

2009-2012

Claims Processing Specialist

. Handled inbound and outbound claim inquiries

. Completed assigned call center and claim tasks

. Issued checks for clear liability claims

. Routed claims to correct department/center for review

FedEx Ground

2007- 2009

Package Handler

. Sorted, loaded and unloaded packages for delivery

. Quality assurance

Blue Cross/ Blue Shield, Humana Gold Choice 2006- 2007 Claims Analyst 1

. Researched and resolved claim edits and deferrals

. Verified that all claims are coded and keyed correctly

. Coordinated with internal departments

. Performed telephonic development

. Identified and reported potential fraud and abuse in accordance with

state insurance regulations

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