Manager Customer Service

Willie j. Fuller, Jr.

**** ******* ****~Spring Lake, North Carolina 27390

Email: *.***********@*****.*** Mobile: 910-***-****

OVERVIEW OF QUALIFICATIONS

Seasoned medical professional with over 23 years of experience

. Strong in administrative, personnel management, customer service &

training development

Excellent leadership and communication

. Competent in Microsoft Office

. Department of Defense (DOD) certified instructor with 3 years of

classroom experience

. Retired Veteran with over 23 years of active federal service

Select PROFESSIONAL ACCOMPLISHMENTS

. Medical operations management

. Military Medical Screening background

. Clinical experience

. Communicate effectively orally/written

. Team player

Professional Experience

PHAIR LAW FIRM, Sanford, NC (Part-time)

1/2013-Present

Legal Assistant

. Personal Injury Case Manager

. ABACUS DBMS (Legal Data Entry)

. Assist in trial prep and court proceedings

. Legal Research for Laws and Statutes of NC

RICHLAND COUNTY CORONER'S OFFICE Columbia, SC

10/2009-1/ 2013

Deputy Coroner

. Medical Examiner/Death Investigations

. Law Enforcement Officer

. Dispatched team for all phases of medical death investigation

. Managed Law Enforcement DB Systems for decedents of Richland County

Howden buffalo N.a. Camden, SC

8/2008-10/ 2009

Logistics Analyst

. Analyzed and Managed National/International Freight

. Managed DBMS concerning Account P/R of Bills of Lading

. Brokered freight and set up accounts for Carrier's in the USA, Canada

and Mexico

. Managed freight to/from China and Mexico

. Managed relevant permits for hauling oversized/weight loads

WARRIOR EXPRESS TRANSPORTATION, LLC West Columbia, South Carolina

2004-2007

Accounting Dept (2004 - 2005)

Operations Manager (2005 - 2006)

. Managed accounts Payables/Receivables and payroll operations

. Oversaw a team of 12 Drivers and 6 freight brokers

. Trainer of logistical operations and safety

. Improved productivity through developing a quality assurance program

. Created and implement company policies.

. Implemented and managed GPS system and safety program for truck

drivers

. Implemented and managed IT Security and DBMS operations

Willie J. Fuller, Jr. Professional Experience (Continued)

Page Two

U.S. Army, South Carolina Medical Command

1998 - 2004

Operations Manager (1998 - 2004)

. Supervised the day to day operations of a large diversified medical

organization overseeing its administrative, logistical and training

requirements

. Medical Screenings/Physical Exams

. Conducted performance counseling monthly, quarterly and annually

. Member of the Workman's Compensation Board

. Conducted credentialing validation for all health care providers

assigned

. Trainer of CPR and medical operations

. Retired after 23 years of Active Federal Service with honors

Education

. University of South Carolina, Columbia, SC Bachelor of Arts, Business

and Sociology 1997

. University of Maryland, Seoul, South Korea Associates of Arts,

General Studies 1989

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