Service Office
Resume:
Megan L. Savoie
*** *. ******* **., ***** Chasse, LA, 70036
*********@*****.***
Summary of Qualifications:
• Comprehensive understanding of computers and technology.
• Proven ability to diagnose, troubleshoot, and resolve technical problems.
• Quick learner with working knowledge of software, hardware, networking, operating systems, and security applications.
• Adept at managing multiple responsibilities and exercising sound judgment in high-stress, fast-paced work environments.
• Great attitude and excellent communication skills.
Education
University of Wisconsin, Madison
Bachelor of Arts – English (emphasis on Creative Writing) – 1996
Certificate in Environmental Studies - 1996.
3.3 G.P.A.
Technical Qualifications
• Operating Systems: Windows 2000/XP/7/8, Mac OSX, DOS
• Software Applications: MS Office 2000/XP (Word, Excel, Power Point, Access), Norton Utilities, Adobe Photoshop
• Expert at finding and resolving malfunctions, using technical and communication skills to ensure minimization of downtime.
• Studying and plan to take CompTia A+ certification in early 2014 and continue my education in the IT field.
Professional Experience
Audubon Nature Institute, New Orleans, LA
Crane Program Coordinator/Zookeeper 4 (1998-2013)
• Operated as computer support point-of-contact for small office, helping to diagnose, troubleshoot, and resolve office computer problems and issues as they arose.
• Installing, configuring, and troubleshooting basic hardware and software problems, Microsoft Office, Windows, and peripherals.
• Provided basic daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
• Assisted IT department in troubleshooting multiple service outages and reconfiguring router.
• Used DOS program to create, update, and maintain a population management database for over a decade.
• Responsible for writing all grant proposals, papers, quarterly and yearly reports, and protocols for crane program (egg management, artificial insemination, husbandry, incubation, hatching, chick-rearing).
• Supervised and accountable for all aspects of captive breeding for flock of endangered cranes. Raised crane chicks for release into the wild for the U.S. Fish and Wildlife Service.
• Identified and addressed problems with incubation and hatching, thus increasing egg hatchability.
• Improved costume-raising protocol for crane chick release program resulting in increased survivability in the wild.
• Hand-raised six saddlebill stork chicks for captive breeding.
• Trained and supervised crane staff, interns, and volunteers.
Louisiana Department of Wildlife and Fisheries, New Orleans, LA
Wildlife Rehabilitator (2002-2004)
• Obtained federal and state wildlife rehabilitation licenses.
• Under the supervision of a veterinarian, provided care, rehabilitation and re-release of young, sick, or injured birds.
• Responsible for tracking each animal, organizing data, and writing quarterly reports.
References
Scott G. Hereford, Senior Wildlife Biologist
U.S. Fish & Wildlife Service
Mississippi Sandhill Crane National Wildlife Refuge
7200 Crane Lane, Gautier, MS 39553 USA
228-***-**** x109
**************@***.***
Dr. Bob MacLean
Senior Zoo Veterinarian
Audubon Nature Institute
New Orleans, LA 70131
********@****************.***
Amanda Franklin
Veterinary Technician
Audubon Nature Institute
New Orleans, LA 70131
*********@****************.***
Kelly Trimble
Former Supervisor and Curator of Animals
Audubon Nature Institute
New Orleans, LA 70131
*.*.***********@*****.***
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