Customer Service Administrative Assistant

April Pina

Externship/ Phlebotomy Technician - Prime Care Medical Center

Charlotte, NC

************@*****.*** - 980-***-****

Customer Service Professional with over 5 years of experience in retail and business office environments.

Excellent in communication and organizational skill and committed to customer satisfaction. Proficient in

Microsoft Word, Excel, Office and type 35 wpm.

WORK EXPERIENCE

Externship/ Phlebotomy Technician

Prime Care Medical Center - Charlotte, NC - June 2013 to Present

Performed phlebotomy functions within blood donor center

• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

• Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood

specimens.

Receptionist

ResCare Workforce Services - Charlotte, NC - March 2013 to June 2013

Answer phones.

• Greet clients upon entering office.

• Office Support

Office Support

Employment Security Commission - Charlotte, NC - February 2013 to March 2013

fax, scan, e-mail, shred and file paperwork)

Administrative Assistant/ Office Manager

Pennies 4 HOPE Project of Charlotte - Charlotte, NC - October 2011 to February 2012

Managed and supervised volunteers on a daily basis.

• Set appointments for Client-Partners for screening assessments.

• Preformed assessments for Client-Partners to evaluate needs and to provide.

• Handled all incoming and outgoing calls, and provided information about operations and service offered.

• Assisted Client-Partners with selecting food and clothing items to meet basic needs.

Mail Room Clerk

Samaritan's Purse - Charlotte, NC - November 2010 to December 2010

Handled and separated incoming cash and check donations.

• Met and exceeded processing goals daily.

Cashier

Home Depot - Charlotte, NC - August 2007 to April 2008

Received and totaled price and tax on merchandise purchased by the customer. Received payment for

merchandise and issued receipts.

• Issued store credit and cash refunds to customers for returned merchandise.

• Removed and recorded amount of cash in register at end of shift.

• Answered questions by customers regarding item locations, price and use.

• Bagged merchandise for customers. Cleaned and straightened counters and shelves.

Owner

Pina Builders - Charlottesville, VA - January 2006 to December 2006

Managed operations and contracts for a commercial construction company.

• Controlled supply of money on hand to meet daily needs and weekly checks to employees.

• Compiled required and special reports on operating functions.

• Prepared work schedules and assigned jobs to employees to ensure efficient operation.

EDUCATION

Brookstone College of Business

Certificate of Completion

Jacob's Ladder Job Center - Charlotte, NC

April 2012 to January 2013

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