Customer Service Medical Billing

SHANNAN C. MASON

**** ***** ***** ** ********, MD 20746 ( Phone 202-***-****

( *******.*****@*****.***

OBJECTIVE

To learn, grow and advance in the medical billing field.

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office

10+ years customer service related experience

Superb communication skills

Ability to type 50 WPM

Proficient in property and asset management

Ability to multi task in a fast paced environment

Perform administrative and clerical duties

Knowledgeable in Medisoft

EDUCATION

Doctors Help

Oxon Hill, MD

Medical Billing

Southeastern University

Washington, DC

Business Management (March 2005 - November 2005)

TESST College of Technology

Alexandria, VA

Network Information Systems (July 2002 - April 2003)

PROFESSIONAL EXPERIENCE

Alpha Graphics . Customer Service Rep . Washington, DC .

October 2008 - Present

Duties include but not limited to: Greeting all clients, and customers.

Corresponding with clients via telephone, and e-mail. Directing clients

to the proper personnel. Meets with clients on a regular basis to ensure

their expectations are being met. Creates Estimates for potential clients.

Delivers final product to local clients. Responsible for conducting follow

up conferences with clients to ensure satisfaction with finished product.

Responsible for processing payments, placing collection calls, and

assisting the production team with various tasks when required.

L Lucas . Plans Administrator . Washington, DC . April 2008 - August 2008

Duties include but not limited to greeting visitors, answering and

directing calls to the appropriate personnel, corresponding with potential

clients and newly hired associates, process all incoming and outgoing mail,

assisted with planning and coordinating meetings and various office events,

assisted with office presentations. Also responsible for typing and

proofreading office memorandums prior to being distributed and responding

to internal inquires via email as well as phone. Constructed office wide

announcements.

PNC Bank . Teller . Washington, DC . December 2006 - April

2008

Duties include but not limited to servicing all clients such as performing

transactions in a professional manner, research and resolve basic service

issues or refer client to appropriate associate, provide clients with

information on accounts, rates, and other relevant account information.

Also responsible for conducting daily operations which include accurate and

timely processing of basic transactions, balance daily work in accordance

with policies and procedures, settle cash drawer daily and reconcile cash

differences within the branch, and contributing to the efficient operation

of the branch. Responsible for the daily and weekly settlement of the

branches ATM, reconcile any differences it may have, and retrieve any

captured banking cards and deposits. Served as branches Back-Up Teller

Supervisor and Merchandising Associate.

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