Customer Service High School
Resume:
Objective
My goal is to become associated with a company where I can utilize my
skills and gain further experience while enhancing the company's
productivity and reputation.
Profile
I am an active person, I have easy words, I love socializing with people, I
am very passionate and delivered to my work, I am responsible, I like to
collaborate and make a good team, I am a person with goals, aspirations and
professionalism.
Flexible and versatile - able to maintain a sense of humor under pressure.
Poised and competent with demonstrated ability to easily transcend cultural
differences. Thrive in deadline-driven environments. Excellent team-
building skills.
Skills Summary
Record Keeping Computer Savvy Management- leadership
Report Customer Service Research and Planning
Preparation/Writing Team Worker Bilingual: Hmong
Interpersonal Skills Organizing Professionalism
General Office Skills
Professional Experience
Certified clinical hemodialysis Technician
o Machine setup, initiation and termination of dialysis treatments,
patient monitoring via vital signs and machine readings, record
keeping and equipment monitoring and maintenance
o Performed all of the assistants standard tasks: prepared patients for
examinations, recorded such things as test results and vital
statistics, administered prescribed treatment and medication
o Keep medical histories and interview patients to procure or verify
information
o Take blood pressure, temperature, and weight as required before/after
treatment or prior to examination
o Made schedules of appointments and performed general front-desk tasks,
records, bookkeeping, summaries, answering calls, etc., as well as
duties like infection control and supply/purchase management
o Experience with lab work and assisting doctors in treating patients of
various kinds
o Assist doctors in treating patients of various kinds
o Provide patients with any information they required about their
treatment
o Maintain and if necessary initiated sustained contact with patients
o Responsible for elucidating hospital procedures to patients and
visitors, and made sure environment was safe and sanitary for
admission and treatment
Customer Service
o Oversee front-office operations and provide great customer service
o Store up-keep, customer service, open/close store, food service,
handling cash, working with register
o Outstanding organizational abilities demonstrated through food
service positions in different organizations
Other keys skills
o Dedication to working with doctors and caring about patients
o Organized and professional
o Customer focused and team-worker at the same time
o Professional yet warm bedside manner
o Communication skills: must be able to report effectively to seniors,
handle visitors, and evince sensitivity towards patients
o Experience and ability working long-hours and nights under pressure
o A warm, outgoing, positive personality, especially towards patients
and visitors
o Sound health for sustained performance under pressure
Employment History
DAVITA DIALYSIS- Fridley, MN
Certified Clinical Hemodialysis Technician, July 2009 to Present
SAM'S CLUB - Woodbury, MN
Customer Service, Nov 2008- Jan 2009
Education
MINNEAPOLIS BUSINESS COLLEGE- Roseville, MN
Medical Assistant Diploma, June 2009 GPA: 3.7/4.0
Including externship at Fridley DaVita Dialysis (April 2009- June 2009)
Whit e bear lake area high school - White Bear Lake, MN
High School Diploma, June 2007
CPR CETIFIED
American Red Cross, June 2013
Basic CPR, AED, and First aid
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