Customer Service Sales
Resume:
Kimberly L. Jennings
Grand Rapids, MI 49504
********.**********@*****.***
OBJECTIVE
Motivated, honorable military veteran experienced in multi discipline office, dispatching and
logistics environments
QUALIFICATIONS
• Team Orientation- work effectively with small or large groups of people to accomplish the task
in a timely manner.
• Communication; effective and efficient communicator with other people
• Leadership; Have the ability and strength needed to lead and be proficient while completing the
task at hand.
• Work Ethic; understands and know proper work ethics and etiquette, understand the importance
of professionalism relationship in a work place environment
• Computer Skills
SKILLS AND ABILITIES
Computer Skills; including Microsoft Works and MS Office PC troubleshooting Ability to work
in a fast pace environment Excellent Communicator Above average typing speed (60 wpm)
EDUCATION
Davenport University, 06/2011-12/2012
Associate Degree in business administration Mgmt.
Ferris State University, 08/2003- 06/2009
EMPLOYMENT HISTORY
Metal Flow Corporation - Aug-current
11694 James St. Holland, MI
International logistics coordinator- schedule carriers for pickups domestic and
international ensuring shipments have proper documentation. Responsible for manual
tasks, such as assembling, addressing, stamping and arranging for the shipment of
merchandise and materials. In handling incoming shipments. Maintaining precise records
of all incoming and outgoing commodities may also be required.
Transcorr National Logistics- Jan 2013-August 2013
2855 44th St. SW Grandville, MI 49418
Logistics Coordinator/ Operations
3PL, book loads, OTR, LTL dispatching, providing customer service, ensuring drivers are
following DOT regulations, track shipments, gather updates, data entry
Proficient with TMW/Excel/Word/PC Miler, and PeopleNet.
Fastco Industries Inc.
2685 Mullins Ave NW Grand Rapids, MI
Customer Service- Shipping and distribution department. Enter sales order information in
system, sales forecasting, verify shipments, data entry.
US ARMY- MIARNG, 02/2007-02/2013
1200 44th Street Wyoming, MI
Chemical Operations Specialist- Handling/transporting and proper disposal of waste and or
hazardous materials in compliance with Federal Motor Carrier Safety Regulations &
FHMR.plan, employ, and coordinate CBRN defense systems in support of joint and combined
arms operations including CBRN reconnaissance systems, biological agent detection systems
(BIDS), obscurant systems, CBRN decontamination systems, and other CBRN hazard detection
and warning systems. Train military and civilian personnel first responders on CBRN response
operations. Operate and maintain CBRN detection and decontamination equipment.
Martin Transportation Company, 08/2012- 11/2012
7300 Clyde Park Ave Byron Center, MI
Assistant dispatcher/CSR- provided assistance to the dispatchers with tracking drivers,
maintaining time frame for arrivals and departure, keeping track of the drivers and when they
were available to drive.
Davenport University, 06/2011-06/2012
4595 Broadmoor Ave
Call center assistant: Answer switchboard, inbound, and outbound calls.
Set appointments
Customer Service Representative- Renaissance Recovery Solutions- 14200 Ironwood Dr. NW.
Grand Rapids, MI 49544 Dec.10 2010- Mar. 3, 2011 (Gill Staffing); Vehicle Repossession
company. Answer multi-line phone systems, Correspond with banks on many accounts. Skip
trace customers, speak to customers. Draft reports for the bank.
Office Support/ Service member, 06/2008 - 06/2009
US ARMY Iraq, Camp Bucca, Iraq
Security Developed a classroom earning environment for the detainees Created projects for
higher ranking staff of the military Controlling social settings for meetings with public local
figures
Administrator/ Office Manager, 08/2007 - 06/2008
US ARMY National Guard Camp Grayling, Grayling, MI
Answer switchboard (multiple lines) Create activities for upcoming events Dispatch vehicles
Arrange transportation for soldiers Mail clerk; General Office duties had to have the ability to
multitask, and be very efficient.
Supply Management, 06/2007 - present
US ARMY National Guard, Wyoming, MI
Shipping and receiving; Receives, inspects, inventories, loads, unloads and segregates, stores,
issues, delivers and turns-in organization and installation supplies and equipment.
Certificate - Chemical Operations
US Army, MI
OJT - Leadership
US Army, MI
CERTIFICATES / LICENSES
CPR Certified US ARMY, MI
Acquistion Community Connection- LV1- HAZMAT Transportation
HONORS AND ACTIVITIES
2 US ARMY Commendation (ARCOM)
Army Achievement Medal (AAM)
National Service Defense Medal
Army Good Conduct Medal
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