Customer Service Supervisor

OBJECTIVE Experienced professional with customer service and

conflict resolution skills.

SUMMARY OF SKILLS Leadership: Comfortable supervising small groups of

employees.

Communication: Proficient in listening to co-workers and

customers and processing information to resolve issues.

Conflict resolution: Able to follow procedures to ensure

fairness while dealing with coworkers and customer

complaints.

Manufacturing: Operated job specific machinery,

assembled parts following specific instructions.

Customer Service: Have worked with diverse populations

in a variety of environments.

EMPLOYMENT Supervisor Hawver's Detasseling

HISTORY 07/2013-08/2013

Observed youth workers while detasseling corn to detect

unsafe work procedures and initiated correction action

when necessary. .

Collaborated with co-workers to ensure fields were

completely detasseled.

Cashier/Waitress Dutch Uncle Donuts

09/2004-07/2013

Assisted customers by taking orders, checking back to

ensure food items were correct, and opening doors.

Worked closely with customers to resolve any issues in a

timely, concise manner.

Line Person Crotty Corporation

08/2003-09/2003

Produced visors for automotive industry. Responsible for

assembling parts.

Dryer Operator Coldwater Veneer

09/2002-07/2003

Removed veneer as it came off the dryer.

Was responsible for quality inspections to ensure veneer

was acceptable.

EDUCATION Bachelors of Arts and Science, Psychology

University of Phoenix

Anticipated graduation May 2015

Associates in Arts and Science, Psychology

University of Phoenix

Completed June 2013

CERTIFICATES/ Operators License - State of Michigan

LICENSES

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