Customer Service Technical Support
Resume:
Beatrice Gheorghisor
**B Mathenesserweg
Rotterdam 3026HC
*******************@*****.***
Summary of qualifications
Six years in Customer Service, on various positions, helped me develop excellent
communication and interpersonal skills.
I am fluent in English and I have a degree (Minor) in English Language and
Literature from the University of Bucharest. During university I have also spent a
semester in Dunkerque, France acquiring good command of French language which
was of use in my professional life.
Professional Experience
2012-2013 The Couch Gymnast, Media (in English)
Website editor and writer Regular updates on news and information pertaining to
gymnastics, this can include: previews/interviews/opinion/history/profiles and video
analysis; covering important international meets or organising the coverage by
another writer; seeking writers to cover international meets/domestic specialist
coverage; Planning of year-round competition coverage calendar.
2007-2012 Iristel Inc, Telecom Industry (in English)
Provisioning Team Leader (January 2010 – November 2012)
Responsibilities included: offering training for members of our team and staff from
Customer Support and Technical Support; managing the daily workflow of the
department; periodically evaluating the employees in the Provisioning Department;
communicating with customers for: escalated complaints, special requests; acting as
a liaison between the client and the company’s development team and network
engineering team.
Provisioning Specialist (September 2008- January 2010)
Some of my responsibilities were: to identify personalized solutions for new
subscriptions for VoIP phone lines or DSL connections, to provision the accounts
according to procedures, acting in an organized and efficient way, to communicate
with customers during and after the configuration process was complete until the
moment all the services provided worked as expected, to keep track of the
interactions with the customers in the designated systems (Microsoft CRM, billing
system etc.).
Customer Service Specialist (July 2007- September 2008)
First level troubleshooting of VoIP phone lines and DSL internet connections for
Canadian customer, in English and French – the position required a high standard of
customer service skills, professional email writing and telephone abilities, strong
problem solving and commercial skills.
2006-2007 QCNS Inc, Tourism (in French)
Customer Support: My responsibilities included handling requests and answering
questions, over the phone and via email, from our customers regarding their hotel
reservations; modifying and cancelling hotel reservations; finding alternative
accommodation in case of overbooking;
The job required great communication and interpersonal skills, the ability to act with
promptitude in stressful situations, crisis management skills.
Education
MSc Urban Development – University of Architecture and Urbanism Ion Mincu,
Bucharest, graduated in 2010;
MA, Human Geography - University of Bucharest, graduated in 2008;
BA Faculty of Geography, University of Bucharest, graduated in 2007;
Major - Geography (dissertation in Social Geography);
Minor – English Language and Literature.
Skills
Languages: English (fluent); French (conversational); Dutch (beginner); Romanian
(native);
Computers skills: Microsoft Office suite.
Travel
Exchange student: one semester at Universite du Littoral Cote D’Opale, Dunkerque,
France between August 2005 and January 2006.
Background
Born and raised in Slatina, Romania, studied and lived for seven years in Bucharest,
Romania, now living in Rotterdam, Netherlands.
Interests
English and American Literature, Sports, Hiking.
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