Customer Service Manager
Resume:
B.K. Colyar
**** ****** **. ******, ** 34292 Cell # 941-***-**** ~ email acbdkb@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Expert in: Construction Bookkeeping ~ Customer Relations
High-energy professional who leads through change and challenges. Hands-on team player with extensive construction
and customer service experience who is able to keep focused and productive. Willing to learn new and exciting positions,
I have not currently held.
CORE COMPETENCIES
Operations ~ Technology ~ Construction ~ Profit & Loss Management ~ Reporting & Analysis ~Vendor
Sourcing/Negotiation ~ QuickBooks Contractor Pro ~ Peachtree ~ Organization & Communication ~ Computers for Tracts
(warranty software) ~ FastTrack9.0 ~ Punch List Manager (warranty system) ~Word ~ Excel ~ Microsoft Outlook ~ EV-2
(Especially for Centex) ~ & AS400 ~ Fast Program (builder programs) ~ Computer Ease, Switchboard (7 trunk) stacking
17 calls per trunk. ~ Notary ~Image Time & Billing software. ~Measure program
PROFESSIONAL EXPERIENCE
Self Employed ~ Venice, Florida 3/2009 ~ Currently
Key Achievements
Care Giver, House sitting, pet sitting, Wedding & Party Planner, Private Client Bookkeeping, Sales of Regeneca
Health Supplements
McLeod Land Services ~ Sarasota, Florida 2/2013 ~ 5/2013
Assistant to Controller
Key Achievements
Accounts Receivable & Payables, handled trucking logs/fuel/material loads, handling inter office charges between 4
companies, organizing company dead files for (4) companies, special projects when called upon.
JSJ Building Services ~ Bradenton, Florida LAID OFF 8/2013 ~ 12/2013
Accounting Assistant
Key Achievements
Responsible for A/R & A/P (QuickBooks),Create Purchase orders for all open construction jobs, Order all material needed
for construction jobs, Monitor and verify all Insurance certificates for subcontractors, Notarization of all Lien releases/
payments to subcontractors, Create proposals/Invoices for all modifications for new clients, All phases of Bookkeeping
for Service on Vehicles
Home Real Estate Professionals ~ Mt. Dora, Florida 6/2006 ~ 02/2007
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Office Manager/ Bookkeeper
Key Achievements
Implemented QuickBooks for company use, entering all information to get up to date. Handled all A/R & A/P, handled all
commissions & reports for Realtors. Scheduling floor time for Realtors, Maintained company Website. Handled all
incoming phone calls for Realtors, Trained all existing and new employees on phone system. Created brochures for
listings to give to clients, ordered all signs for existing and new Realtors, Responsible for 940/941 payroll tax deposit,
processed 1099 for all Realtors, compiled information for company taxes. Help where help was needed.
David Windham Construction, Inc.~ Bradenton, FL 7/2003 ~ 12/2004
Office Manager/Bookkeeper
Key Achievements
Implemented QuickBooks, A/R & A/P, Called for Construction Draws,Permitting, Scope of work for Subcontractors,
handled bidding of all jobs, scheduling jobs, calling in inspections, Implemented color selection /standard price book,
maintained subcontractor files/insurances, handled 24 rental properties along with LLC Co. A/R & A/P, paying quarterly
taxes & monthly taxes for three companies, calculating weekly payroll for payroll co, worked with clients on color
selections/plumbing/flooring/paint.
Babb, Monahan & Co. ~ Sarasota, Florida 8/2002 ~ 3/2003
Administrative Assistant/Bookkeeper
Key Achievements
Client data bookkeeping (QuickBooks) Responsible for preparing Quarterly payroll taxes, Entered client data organizers
for tax preparation, responsible for receivables for Mr. Babb, implemented new time and billing software, Receptionist for
office.
Neal Custom Homes ~ Sarasota, Florida 5/2001 ~ 7/2002
Warranty Manager
Key Achievements
Organized Warranty Dept to run efficiently, created Bonus program for Warranty employees, Implemented new warranty
system (Computer for Tracts) Scheduling all warranty issues, set up start packaged and closing packages,Created a
warranty handbook (like we had at Centex), Set up new clients in (Fast Program) for tracking, worked directly with
Subcontractors & Vendors for quality control issues, Cross trained as Construction Secretary as back up, Reduced cycle
time on warranty service calls, company voted #1 Customer Service in Lakewood Ranch.
Centex Homes ~ Sarasota, Florida 1/2000 ~ 3/2001
Warranty Coordinator
Key Achievements
Set up Service program for Sarasota/Tampa divisions. Scheduled Subcontractors & Service Reps for warranty work, Set
up all start packages for permits to be released, Assisted in quality control implementation, implemented a new file
systems for Q-5 system, prepared new warranty files and attended home closings to explain warranty program. Handled
accounts payable for closeout communities, land development, overheard/model operating, takeoffs, updated insurance
for subcontractors and issued notice to owner for both divisions.
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EDUCATION & PROFESSIONAL DEVELOPMENT
• Venice Sr. High, Class of 1979
• Kaiser College, QuickBooks course
Unemployment Gaps:
Elbow Surgery from March 2003 to July 2003 (recovery)
Dec 2004 to June 2006 - Housewife, husband traveled and I did with him.
Other Gap of Unemployment Feb 2007 to Present 2010, Housewife from
Feb 2007 to March 2009 when father passed away in Florida, we moved back to stay with my mother.
Self employed- March 09- to present: Client Bookkeeping, Wedding/Party planner, client bookkeeping
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