Customer Service Sales

Ciera S. Purvis

**** ********* *******

Far rockaway, NY 11691

Phone: 347-***-****

Email: ***********@*****.***

Objective: To obtain a fulltime position with your company that will allow me to utilize my expertise

and work experience to the best of my ability.

Work Experience

Manpower

Customer Service Rep July2013-Present Winter Park, FL

• Make and receive outbound/inbound sales calls

• Follow up customer calls when necessary/ research required information

• Document all call information according to standard operating procedures

• Provide customer with product and service information

NYPD

School Crossing Guard Jan 2011- June 2013 Far rockaway, NY

• Control traffic to ensure safety of students to and from school

• Report hazardous conditions at student crossings

Rockaway Home Attendant Services

Home Attendant July 2011- June 2013 Far rockaway, NY

• Assist patients with personal care including grooming, bathing and dental hygiene

• Light housekeeping, sweeping, mopping, changing linens and laundry

• Providing companionship to patients

• Food shopping, preparing meals daily often following a special diet prescribed for patient

First Choice Homecare

HHA/ PCA Nov. 2009- Dec. 2009 Great Neck, NY

• Assist clients with personal, prepared and served meals, assist with eating

• Change bandages and dressing, applied treatments

• Administered prescribed or oral medications, checked vital signs, maintained records

New York Healthcare

HHA/PCA Oct. 2007- Nov. 2008 Hempstead, NY

• Assist clients with personal care, prepared and served meals, assist with eating

• Change bandages and dressing, applied treatments

• Administered prescribed or oral medications, checked vital signs, maintained records

T.J. Maxx

Customer Service April 2005- Sept. 2009 Rosedale, NY

• Cash handling, purchases and returns, answered and forwarded calls

• Greet customers, providing customer service with outstanding satisfaction

Queens Borough Public Library

Page Sept. 1999- April 2002 Far rockaway, NY

• Utilized computer hardware and software, create and maintained displays

• Provide information to patrons in response to simple routine inquiries

• Sort, shelved and filed library materials according to the library classification system

Education: General Equivalency Diploma Nov. 2008 Jamaica, NY

Nassau Community College Criminal Justice Garden City, NY

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