Customer Service Management
Resume:
George D. Loertscher
Bountiful, Utah 84010
*****************@*****.***
CAREER SUMMARY
10+ years extensive pharmacy experience, encompassing all aspects of Hospital, Home Health, Clinical,
Specialty and Retail pharmacy, 5+ years of experience in supervisory positions. Recruited, screened,
hired, trained, scheduled and supervised up to 30 employees. Strategic Thinker that is able to synthesize
information quickly. Exceptional communication skills with a proven ability to simplify clinical
knowledge for “user-friendly” comprehension. Reputation as a team player that works well with
physicians and other healthcare providers.
SKILLS
TPN Management Microsoft PowerPoint Multi-Tasker
Pain Management Marketing Strategist Educator
Problem Solver Customer Service
Microsoft Word Conflict Resolution
Microsoft Excel Negotiations
RELEVENT WORK EXPERIENCE
Staff Pharmacist, RPh On The Go, Salt Lake City, Utah, 7/2013 – Present
• Upheld service standards for counseling, dispensing, licensing and record keeping
• Ensured that every patient received knowledgeable and efficient service
• Checked all work done by pharmacy technicians prior to dispensing
• Provided information and advice regarding drug interactions, side-effects, dosage and proper
medication storage
Staff Pharmacist, 366th Medical Group, Mountain Home AFB, Idaho, 10/2012 - 01/2013
• Maintained records including but not limited to: pharmacy files, patient profiles, charge system
files, inventories, registries of poisons, narcotics, and/or controlled drugs
• Ensured that all expired, recalled and discontinued medications were returned or destroyed
• Actively participated in Drug Utilization Reviews to protect patient and medical staff
• Planned, implemented or maintained procedures for mixing, packaging, or labeling
pharmaceuticals, according to policy/legal requirements, to ensure quality, security and proper
disposal
Pharmacist In Charge, Geneva Woods Infusion Pharmacy, Anchorage, Alaska, 07/2010 - 6/2012
• Supervised staff of 4 Pharmacist and 6 Pharmacy Technicians
• Created and implemented process for Total Parenteral Nutritional Support to write TPN Orders
per Pharmacy Protocol with Physicians’ consent and collaboration to ensure patient nutrition
• Educated and qualified pharmacists to becoming a TPN qualified pharmacist
• Managed and oversaw specialty compounding including PCA and intrathecal dosage forms
• Implemented and conceptualized the idea of a “Morning Meeting” in which Pharmacy and
Nursing team members discussed the patient workload and goals for the day-to-day operation
• Promoted growth and development by participating in marketing strategies and negotiating with
Hospitals and Physicians which resulted in significantly increased new and repeat business
• Incorporated protocols for weekly Medication Therapy Management for all patients receiving
Intravenously Admixtures
Clinical Pharmacist, Coram Healthcare, Inc., West Valley City, Utah 05/2008 - 7/2010
• Followed up with patients to answer questions and ensure that patient needs were met while
receiving Total Parenteral Nutritional Support, Oncologic, and/or Anti-microbial drug therapies
• Participated in monitoring Investigational Drug Trials and Studies with approved test groups
• Monitored and participated in drug therapy management per pharmacy protocols when patients
were receiving Vancomycin and/or the Aminoglycosides
• Implemented and promoted Specialty Drug Therapies
Pharmacy Manager, Promise Specialty Hospital, West Valley City, Utah 07/2005 - 04/2007
• Responsible for the operations of a 33 bed LTAC Facility
• Supervised staff of 4 Pharmacist and 5 Pharmacy Technicians
• Created and designed a new Total Parenteral Nutritional Support form
• Educated and managed the automated dispensing system (PYXIS)
• Participated and integrated “Morning Rounds” with physicians and nursing staff
• Presented and planned quarterly meetings with Physician, Nursing and Ancillary Hospital Staff,
“What Pharmacy Services can do for you and your patients” using PowerPoint presentations
EDUCATION
• Pharmacy, University of Utah, Bachelor Of Science, Salt Lake City, Utah
• Metallurgical/Chemical Engineering, Bachelor Of Science, University of Utah, Salt Lake City,
Utah
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