Customer Service Manager

SABIYA HUSSAIN

Address: ** ***** **** ******** *** 8NJ

Mobile Number:078********

Email Address: ******.**@*****.***

Profile

A hardworking, trustworthy and punctual individual, who enjoys constant challenges.

Main strengths:

Excellent organisational, communication and customer service skills.

Delivers results with a practical approach to business

Strong people management skills, with a high level of flexibility.

Persuasion manager, confident enough to make the final decision.

Able to work as part of a team and using own initiative.

Quick learner, keen and willing to learn new skills.

Enthusiastic, energetic, adaptable, patient and friendly.

Fluent in English, Urdu and Punjabi.

Excellent IT and administration skills with a keen eye for detail.

Achievements

Signing up majority of customers to the Prescription Collection Service over a period of 3

years.

Growing the care homes business with Midnight Pharmacy dispensing 5000 items per

month resulting in a very high turnover for the business.

Trained up to 4 new staff over the last 3 years in customer service, stock checking,

invoicing and dispensing

Met targets exceeding the businesse's expectations over the last 3 years.

Employment:

October 2010-Present, Midnight Pharmacy, Bradford, Trainee Dispenser

Responsible for accurately dispensing medication into compliance aids or care homes

assisting in the safe handling and administration of medication to their clients.

Provide customer service face to face advising on health related issues and signing

customers to the Repeat Prescription Collection & Repeat Ordering Service to gain

and retain customers.

Increase knowledge on medication and their use on a daily basis.

Dealing with complaints, concerns and queries from customers and care home managers

on a daily basis.

Deliver medication nationwide when drivers are not available.

Liaising with GPs, nurses and surgery staff as and when required.

Responsible for stock control, invoicing, prescription submission on a monthly

basis to ensure timely reimbursement.

Responsible for the timely payment of staff salaries.

Responsible for meeting the Data Protection Act in terms of patient confidentiality.

Responsible for all western union transactions and banking of payments.

September 2007 – February 2010: Safestyle UK, Bradford, Finance Administrator

Dealing with loan applications received from various branches nationwide for customers

wanting finance. Checking each application thoroughly with attention to detail for any

errors. Informing branch managers and customers of the decision. Contacting customer

with regular contact, via phone or letter until finance application complete for payout.

May 2007 – August 2007: Provident Finance, Bradford, Temporary Contract –

Agency Customer Service Advisor

Taking inbound calls from customers requiring unsecured loans including data entry and

setting personal targets.

August 2006 - April 2007: Royal Bank Of Scotland, Bradford,Temporary Contract

– Agency, Customer Service Advisor

Dealing with customers on all account related queries. First point of contact for

complaints, also passing on any new sales opportunities to the correct department.

April 2005 – August 2006: OTTO, Bradford (formerly known as Grattan), Order

Entry Clerk( Financial Services Team)

Taking customer orders and meeting targets within the Financial Services Team for

extended warranties and PPI insurances on goods purchased by customers.

Nov 2004 - Jan 2005: Abbey National, Bradford, Banking Operator

Working with the money laundering team to prevent fraudulent transactions, vetting

customer information and opening and closing accounts.

Education and Qualifications

Schools/ Higher Education From To

Facilities

Bradford College September 2002 July 2005

Laisterdyke High School September 1995 July 2002

BTEC National Certificate for IT practitioners Distinction/ Merit

Improving your financial decision making Pass (highest grade)

GNVQ Intermediate IT Merit

9 GCSEs passes

Business Administration NVQ Level 2

Application of Number Level 2

ICT Level 2

Communication Level 2

Interests

Interests are cars, driving, socialising, and watching movies.

References:

Available upon request.

Contact this candidate