Quality Assurance Assistant

RAYMOND SAMSON SATALAL

**** ****** **., *** *****, CA. 92123

PHONE: 858-***-****

EMAIL: *********@*****.***

OBJECTIVE:

To secure a position with a renowned organization with an established environment

that will bring about a lasting relationship in the field of administration

HIGHLIGHTS OF QUALIFICATIONS:

• Goal-oriented, responsible, highly reliable self starter

• Experience in hotel guest relations, restaurant services and supervision,

administrative duties in Health Care home, quality assurance and customer

service in Telecommunications.

• Quick learner, eager to further legal knowledge and skills, work well under

pressure to meet deadlines.

• Excellent verbal and written communication skills

• Competent, team player, attention to detail, dutiful respect for compliance in all

regulated environments.

• Computer and Internet literate including proficiency in Microsoft Office, Internet,

Social Media and Photoshop.

PROFESSIONAL EXPERIENCE:

Front Desk Agent

• Welcomed guest by greeting, answered questions, responded to

requests.

• Registered guest by obtaining or confirming room requirements, verified

pre-registration, assigned rooms, obtained information and signatures,

issued guest room keys.

• Fielded incoming calls, greeted callers, provided information, transferred

calls and/or took messages as necessary.

• Collected revenue by entering services and charges, computed bill, and

obtained payment.

• Made hotel and other reservations by entering or telephoning

requirements, checking availability, confirming requirements.

• Secured guest’s valuables by processing lost and found.

• Contributed to team effort by accomplishing related results as needed.

Assistant Administrator / Caregiver

• Ordered, recorded, administered Medication of Homecare residents at

Doctor’s instructions and managed each prescription inventory.

• Assisted with activities of daily living such as dressings, bathing, grooming,

and mobility.

• Arranged and scheduled each resident’s medical, dental, and other health

related appointments.

• Monitored daily vital signs, food intake and weight management for each

resident’s own wellness.

• Maintained cleanliness and neatness of the whole Care Home facility.

Restaurant Supervisor

• Overseen operations and maintained high degrees of efficiency,

especially during lunch and dinner rushes.

• Managed and ordered inventory to avoid running out of food, beverages

and supplies.

• Presented menus to patrons and answered questions about menu items,

and made recommendations upon request.

• Formulated various restaurant promotions and maintained high sales

and profits.

• Ensured proper food handling for the safety of customer’s health.

WORK HISTORY

• 2012 – 2013, Full-time Husband

• 2011 – 2012, Assistant Administrator / Caregiver, Olive Haven, Poway,

CA

• 2009 – 2012, Restaurant Supervisor, P&V Thai Café, Poway, CA

• 2006 – 2008, Front Desk Agent, RSI Seasonal Staffing, Killington, VT

EDUCATION:

San Beda College, Manila, Philippines

Bachelor of Science in Commerce, Major in Computer Applications &

Information Science, 2001

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