Quality Manager

Gina Lakich

**** ******* ***** ( Schererville, Indiana 46375 ( H 219-***-**** ( C

219-***-**** ( *******@*****.***

SUMMARY

A forward-thinking and analytical manufacturing operations manager, with

extensive experience in quality control, systems management, gap analysis,

internal quality auditing, employee training, and plant management. Builds

long-lasting internal relationships with strong leadership and

communication skills. Manufacturing foundation. Collaborates across all

levels of an organization, representing the voice of the customer to all

functions. Directs teams and oversees plant-wide quality policies and

procedures to ensure continuous compliance with corporate standards and

deliver top-quality projects.

EXPERIENCE

Stepan Company, Elwood and Northfield, Illinois

Quality Systems Manager, 2010-2013

Provided leadership and direction for improving effectiveness and

suitability of quality management system. Performed gap analysis to

identify plant system deficiencies. Developed and implemented quality

assurance plant standards. Identified strategic topics to review, such as

high defect rate, poor productivity performance, and deficient policies and

procedures. Coordinated and led all customer audits, providing responses

to audit findings. Maintained accurate records of all relevant

communications, audits, and corrective action plans. Monitored compliance

testing and calibration programs. Managed sample-room operation. Trained

employees on quality management system.

Outsourcing Manager, 2006-2010

Identified, qualified, and managed outside manufacturers and tolling

requirements while negotiating pricing and contractual agreements.

Developed and implemented work processes and performance metrics to manage

outside manufacturers. Managed $50,000,000 per year of contract-

manufacturing services.

Quality Assurance Senior Specialist, Raw Materials and Outside Processing,

2003-2005

Audited internal processes, such as ISO, QAS, specification compliance, and

micro, to identify opportunities for improvement and streamline processes.

Audited raw-material suppliers and outside processors to improve supplier

performance. Worked closely with the Senior Quality Assurance Manager to

improve existing quality systems. Worked closely with plant Quality

Assurance Managers on specific quality issues. Provided quality assurance

consultation to various internal focused efforts.

ADDITIONAL EXPERIENCE

Manufacturing Process Improvement Team Leader, 2001-2003. Comanaged

manufacturing process improvement, saving over $4,000,000 annually.

Created system for tracking costs for outsourcing and identifying

opportunities to bring production in-house, realizing cash savings.

Established global system for effective tracking and documentation of

process improvements. Quality Control Team Leader, 1998-2001. Scheduled

22 quality control laboratory employees. Developed new schedule for 20%

reduction in head count and overtime. Participated on plant ISO and

internal audit teams.

Condea Vista Company, Hammond, Indiana, Manager of Production Services,

1995-1998. Served in roles as chief chemist, management representative,

and office manager, taking on additional responsibility as backup plant

manager. Chief Plant Chemist, 1982-1995. Directed all laboratory

activities, including personnel and operations.

EDUCATION

Indiana University, Gary, Indiana

B.A., Chemistry, with Minor in Biology, 1982

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