Customer Service Sales

Abraham Valdez

**** **** ****** ********* **. *** San Diego CA, 92154

Phone: 619-***-**** Cell: 619-***-**** E Mail: *******.******@*******.***

Experience

Wells Fargo – Teller December 2011 – November 2013

Multiple customer service recognitions for providing excellent customer service.

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Followed bank policies and procedures and applied a high degree of accuracy to process transactions in a timely manner

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and ensure exceptional levels of customer service were met and maintained.

Assist customers with deposits and to withdraw funds from their accounts

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Awarded with company bonuses every quarter for maintaining quarterly sales goals at Gold level.

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Assist Service manager with training new tellers, ATM balancing, night drop balancing and with incoming money bag

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shipments.

Copley YMCA – Membership Representative August 2011 – August 2013

Cover front desk responsibilities such as handling all incoming and outgoing phone calls

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Meet with potential clients to give them tours of our facility. Sell them gym memberships and sport registrations.

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Keep communication clear with other departments on new and upcoming programs.

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Recognized by secret shopper as having a perfect score on my tours and customer service.

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Ron Baker Chevrolet – Sales and Leasing August 2010 – August 2011

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Meet and greet with customers to discuss request for vehicles

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Discuss payment options with potential customers

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Liaison between dealership, customer and bank to discuss financing options.

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Compass Group/Eurest – Mailroom Coordinator December 2007 – March 2009

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Promoted from receiving to Mailroom Coordinator after first 3 months of employment.

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Coordinate incoming, sort and deliver incoming mail.

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X-Ray certain mail for any prohibited paraphernalia

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Coach and supervise employees within the mailroom department

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Process classified lab notebooks for scientist and mail them out to be archived

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Create and maintain relationships with scientist

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n People’s Chevrolet – Sales and Leasing/Closer April 2006 – September 2007

Obtained multiple Salesman of the month awards for exceeding sales goals

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Employee of the month June 2007

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Promoted to “Closer” after first year of employment

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Effectively served as “Closer” as needed to close deals for salesman in my team

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Coach, motivate and supervise a team of 6 to create a positive environment.

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Education

University of Phoenix Dec 2011 - Present

Currently on the road to complete my degree in Business Management.

Skills

Fluent in English and Spanish. Proficient in the use of PC Windows and MAC. Skilled in Internet Explorer and Microsoft

Office Suite. Quick learner and customer service experience. Able to react quickly to changing priorities and deadlines as

necessary. Excellent communication and interpersonal skills while developing effective working relationships with peers. Also,

able to effectively multitask when needed. Lastly, able to lead individuals when it is needed.

Contact this candidate