Manager Information Technology
Resume:
** ****** ***** *******, ** M*H *H*
**********@*****.***
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Experience in a professional Network/System Administration environment with
a leadership role in the planning, design, implementation and maintenance
of information systems. Demonstrated success in implementing sound judgment
and quick thinking when resolving technical issues.
Network Design, Disaster recovery, H/W Maintenance and
Implementation and Backups Troubleshooting
Administration Active Directory Installation and
LAN/WAN H/W and S/W Technical Configuration
Document Management Support System Security
(WORLDOX) Conveyancers, Teraview, Exchange management
Server virtualization using Lexis Nexis and other Help Desk
VMWare legal software hardware/software
applications
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TECHNICAL SNAPSHOT
Operating Systems: Windows Server 2003/2008/Enterprise, XP, Windows 7,
Windows 8
Propriety McAfee Control Console, Symantec Endpoint, Ghost and
Applications: Network Monitoring
Hardware: PC (repairs/maintenance), printers, scanners, fax,
Cisco IP phone
Network Protocols: TCP/IP, DNS, DHCP, VPN, WSUS, IIS
Office Applications: MS Word, Excel, PowerPoint, Outlook, Access
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EXPERIENCE
IT Administrator (contract) Aug. 2013 to present
Appleton & Associates International Lawyers
. Troubleshoot and resolve hardware, software, and connectivity problems,
including user access and component configuration.
. Install, configure, and upgrade desktop hardware and peripherals to
include network, printers, faxes
. Install new temperature alarm for the server room
. Maintain confidentiality with regard to the information being processed,
stored or accessed by the network
. Document system problems and resolutions for future reference
. Troubleshoot networks, systems, and applications to identify and correct
malfunctions and other operational difficulties as a lawyer firm
. Answer staff questions in person and via phone on all company supported
applications
. Plan, implement, test, and troubleshoot system software
. Determine computer problems and to coordinate hardware and/or software
solutions
. Keep eyes for video conversation and make such everyone is connected with
full function in video court
. Provide liaison with technical support providers and information
technology suppliers
. Advising the Office Manager on information technology maintenance,
acquisitions and enhancements and implementing approved recommendations
under the direction and guidance of the Office Manager
. Maintaining and enhancing inter-connectivity throughout the network and
inside and with the network and other information technology providers,
such as Internet Service Providers or remote client nodes
. Maintains comprehensive warranty, maintenance and software equipment logs
for information technology equipment under the general direction of the
Office Manager
. Responding to phone calls, emails and self-help to the Help Desk and
provide one-on-one support to all firm members with their
hardware/software related questions and problems, which may include
application issues, problem documents and network connectivity
. Providing remote computer support as well as installations for end users
as requested
47 Apache Trail Toronto, ON M2H 2H7
Tel: (647) 772 - 9027 / **********@*****.***
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IT Administrator (contract) Aug. 2012 to July. 2013
Bratty and Partners, LLP, Vaughan, ON
. Configured and Setup of 80 Windows 7 workstations using Symantec Ghost
Refurbishment of old Windows XP workstation
. Inventory updates of all workstations maintenance of existing
workstations and servers, AD account creation/changes, exchange
management like Set up mailbox quotas for exchange users to control
mailbox size and SAN disk space, Cisco VoIP Phones, Support of staff on
Office 2007,
WordPerfect 15
. Upgrade File Management software (WORLDOX) from GX2 to GX3 and have Very
good Knowledge about it
. Create a new WSUS Server to manage all the updates for the new Windows 7
workstation
. Create Print Server and rebuild the old server as well and make a plan
for backup
. Responsible for monitoring daily reports for backup status in ARC Server,
endpoint server and WSUS
. Install new operating systems and applications as needed ensuring good
system performance
. Responsible for all the Photocopier and Label Printers, Create and Backup
the Address list use Smart Device Monitor
. Full Responsible for VPN Connections Problem for and configure different
kind of smart phones like iPhone, Android phone (Samsung) and Blackberry
Z10 and Q10
Network Support (contract) Feb. 2011 to Jun. 2012
Dynaplas LTD, Toronto, ON
. Administered user access to LAN along with troubleshooting reported
problems for Dynaplas users
. Configured and setup desktop computers connecting to domains, installing
appropriate software and applications and built desktop images
. Assisted LAN Network analysts in resolving connection problems to servers
over the network
. Worked with Dynaplas to identify opportunities to better utilize existing
system solutions
. Software maintenance and updates for the following: Windows XP, Windows
7, Windows 2003 server, Exchange 2003, Microsoft Office and Antivirus
. Performed network administration including backups, security management,
user account, Management, and applications support
. Developed and installed A/D, DNS, DHCP, SMTP and Group Policy
. Handled network documentation for Dynaplas
Network Administrator
2005 to 2010
Future Academy, Cairo, Egypt
. Administered user access to the LAN along with troubleshooting reported
Problems
. Configured desktop computers connecting to domains and installed
appropriate software, applications and built desktop images
. Made recommendations to increase server/network/end user productivity and
followed through with implementation
. Repaired network topology issues by leading troubleshooting, testing,
diagnosing of problems and documenting and communicating solutions
. Installed A/D, DNS, DHCP and Group Policy
. Trained users how to use Microsoft Windows, Office, e-mail client and to
save files on the file servers
. Responsible for the research, design, installation, configuration,
security and support of file server and infrastructure components
. Monitored, collected statistical information, and provided reporting on
system performance
. Performed hardware maintenance in HP Servers and compatible PCs
. Oversaw and fixed all technical issues for up to 650 PCs on networks
. Performed network administration including backups, security management,
user account management, and applications support
EDUCATION AND TRAINING
Bachelor Degree of Computer Science (Advanced Academy)
Cairo, Egypt
Diploma in Professional Computer Networking
Additional courses: (MCSE)
Enhanced Language Training for Information Technology 2012
Toronto District School Board, Toronto, ON
. Curriculum included Canadian Business Culture and Expectations,
Meetings and Presentation skills, and Business Communication.[pic]
Peter Bolis
Peter Bolis
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