Customer Service Representative

Margaret Johnson

*** ****** ***. ***. ** Park Ridge, IL 60068

224-***-**** or 847-***-****; Email: *********@*******.***

QUALIFICATIONS:

• Flexible, dedicated individual with varied customer service experience

• Excellent accounting, auditing and customer service skills

• Strong communication and organizational skills with a focus on accuracy and

timely responsiveness

• Experienced bank clerk with nearly 20 years of service at a community bank

• Looking for opportunities to use extensive knowledge and experience to

contribute to the success of a new organization

WORK EXPERIENCE:

Telephone Banker IFG/BMO Harris 10/2012 – 11/2012

Answered phones and answered customers’ questions; took loan payments and assisted

customers with transfer of funds; worked in a call center environment

Customer Service Representative IFG/BMO Harris 9/2012-10/2012

Greeted customers and processed required transactions including deposits, withdrawals,

transfers, issuance of money orders, cashier's checks, and various other transactions.

Appointment Setter Bankcard Training Solutions 4/2009 -7/2009

Cold called new small business owners and set up appointments with inside salesmen

Cash Office Associate A J Wright, Evanston, IL 3/2005 - 11/2008

Balanced registers to journal records; prepared daily bank deposit of cash/checks;

prepared and paid for change orders; processed customer sales using cash register;

assisted customers with returns and layaways; answered customer

inquiries.

Auditing Clerk First National Bank of Lincolnwood 2/1990 - 7/2002

Balanced teller cash to general ledger accounts; prepared general ledger entries; prepared

daily financial reports; responded to customer inquiries related to issuance of 1099's;

analyzed various general ledger accounts using EDS Aurum technology banking

software; compiled data and reported interest to government on redeemed savings bonds;

wrote letters to customers in response to various types of inquiries; compiled and

prepared reports using Excel; assisted the officer in charge of cash station and controller

with miscellaneous duties.

Central Files Clerk First National Bank of Lincolnwood 12/1983 - 2/1990

Maintained customer records for the bank; assisted customers in address changes,

account title changes and the addition and deletion of signers; assisted the new accounts

department in opening and closing of accounts.

Teller First National Bank of Lincolnwood 9/83 - 12/83

Greeted customers and processed required transactions including deposits, withdrawals,

transfers, issuance of money orders, cashier's checks, traveler’s checks and various other

transactions.

EDUCATION

Bachelor of Science Degree in Business Administration with an Accounting Major,

Valparaiso University.

References upon request.

Contact this candidate