Customer Service Sales

Michael T. Ruecktenwald

****.************@*****.***

+01.908-***-****

. Expert sales presenter, negotiator and closer

. Highly motivated to complete tasks as directed

. Excellent value presentation coupled with simplified quantitative

financial analysis

. Identify quickly customer personality types/learning styles and teach

accordingly

Relevant Experience & Accomplishments

Solar PV Sales/Business Development

Mar 10 - Present

. Simplified a very complicated sales presentation, allowing more time

to close (45/15-15/45)

. Quickly identify clients motivations, then presenting values to their

satisfaction and close deals

. Trained peers, managers and executives on new financial programs,

technology, web based sales tools, CRM's and general market

conditions/movements

. Procured, qualified and converted cold leads and warm referrals to

sales

. Maintained client relationships throughout the installation process

and to farm referrals over 2-8+ months

. Simplified complex technology and legal jargon concisely to different

demographics (often times simultaneously)

. Prolific closer (5.5 million in contracts)

. Gross profit margin 14% above target

. Attended intensive Closing & Advanced Sales Process training (4 Times)-

Greg Welsh, Presenter

. Successfully lead generated through networks, referrals networks,

seminars, and creative marketing

. Knowledgeable and tactical in contract negotiation

. Worked both in a team setting and autonomously

. Utilized: Cash Flow Analysis, Purchase Financing Options, SalesForce,

Microsoft Office Products, Learning Seminars, custom value

presentation for each customer, extensive knowledge and experience in

negotiations to close deals, Bing Maps, Pictometry, PV Watts,

Solmetric SunEye, SunRun lease tool, SunPower Lease tool, Clean Power

Finance Lease tool, Centro Solar Lease tool.

Enterprise Rental-A-Car, Maplewood, NJ - Management Assistant

Aug 09-Apr 10

. Managed branch development, and customer service on daily basis

. Managed fleet inventory, fleet supply growth, and valuable corporate

accounts

. Increased operating profit performance to over 40%

. Increased branch customer service from 75% to 82%

. Increased branch total net "other" sales 8%

. Increased branch corporate revenue

. Ranked top 4 out of 37 in Eastern, NJ for branch Operating Profit (4

straight months)

DeBeric Corp. d/b/a The Deck Docktor, Milford, NJ

May 06- Jul 09

. Ensured all customer were completely satisfied

(Summer seasons)

. Formed marketing programs and strategies

. Responsible for company correspondents and emails

. Onsite Manager for Deck Docktor services

United Nations Capital Development Fund (UNCDF), New York, NY- Internship

May 08- July 08

. Researched Donor Network

. Obtained and organized data for the annual report presented in Geneva

. Assisted with public relations issues regarding grant inquiries

. Focused on developing sustainability through Business Development in

conjunction with our sister Micro Finance Team

Education

Seton Hall University- Bachelor of Science

Graduated May 2009

. Whitehead School of Diplomacy and International Relations and Italian

Studies Minor

o Focus on Sustainability, Negotiation, and Persuasive

Writing/Speaking

. Competed with Seton Hall's Division I Men's Soccer Team

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