Customer Service Sales

Natashia R. Jones

**** ****** **. **** 843-***-****

Greensboro N.C., 27405

Email: **********@***.***

Dear Human Resources,

Geras and its clients deserve the very best Drug Addiction Treatment

Tech! I am confident that my experience in patient care, along with my

degree, bachelors of Science in Psychology, will contribute to the services

your establishment provides. Please consider this letter and enclosed

resume for my official candidacy to help maintain the important and tough

standards that are set in providing outstanding service.

Through my college major and work experience I have learned to work in

the human services industry, which has endowed me with the ability to give

my clients and my job my complete attention and time. I possess

outstanding organizational and time management skills. I have a tremendous

love for people and place high standards on developing exceptional

relationships with clients. My work experience has endowed me with

exceptional traits, such as a calm attitude, patience, a superb

understanding of client needs and the willingness to go the extra mile. I

work well in a stressful environment, possessing the ability to work well

independently and without constant supervision. Computer and internet savvy

along with coherent writing and analytical skills. I am able to manage

multiple tasks and assist through great communication and listening skills.

If you are looking for someone who is positive, dependable, and able to

perform in any circumstances, look no further!

As a professional, I am always seeking to increase my skills. I am

very much interested in meeting with you as well as your staff and clients

in hopes of joining your team of professionals. I am excited for this

career opportunity and hope to meet with you soon.

Thank You for your consideration,

Natashia R. Jones

Natashia R. Jones

1202 Gordon St. Cell 843-***-****

Greensboro N.C., 27405

Email: **********@***.***

SUMMARY

A dedicated and highly accomplished professional with a broad based

expertise in client's needs, a Bachelors of Science degree in Psychology,

and a passion to help others. I am able to assists others with becoming

increasingly independent, modifying materials to match individual

abilities, and incorporate fine motor skills, sensory stimulation, self-

help skills, social skills and computer skills into everyday life.

Possessing the ability to: analyzes daily and weekly learning objectives,

identify avenues for improvement on an individual bases, as well as

coherent writing and analytical skills. I place high standards on learning

and have a calm attitude, the ability to adapt to any environment, and a

tremendous love for people.

EXPRIENCE

2012-Present

Moses Cone Behavioral Health Hospital (July 2012-Present)

Mental Health Technician/Nursing Secretary/Admissions Service Associate

Provide patients with exceptional care upon arrival and assessments to the

hospital. Monitor patients upon arrival to the hospital until patients is

taken to appropriate unit.

. Register and pre-admit patients into the EPIC computer system

. Monitor and correct charge and claim work-ques pertaining to the

critical process of getting claims completed correctly

. Explain rights and procedure to all patients upon admission

. Answer phone calls on an emergency line to assist clients in crisis

. Review all admission paperwork and ensure the completion of all

required documentation upon hospital admission.

. File all insurance and charges for all services rendered; verify

patient insurance; collect co-pays

. Assist all office staff/counselors with daily paperwork and task

. Email, fax, and reply to all referrals sent into the office by

patients and other facilities

. Maintain cleanliness of the office daily

2009-2010 Citi Group

Customer Service/Sales (July 2009-July 2010)

Provide exceptional customer service in a call center to clients while

accomplishing

daily sales goals for the team and the business

. Demonstrate best judgment in the disbursement of adjustments and credits.

. Establish rapport with clients in a timely and effective manner while

resolving any issue concerning clients

. Sale products to clients depending on client's specific needs

Natashia R. Jones

1202 Gordon St. Cell 843-***-****

Greensboro N.C., 27405

Email: **********@***.***

2008-2009 Guilford County Schools

Substitute Teacher (October 2008-June 2009)

Follow teacher's daily lesson plan in their absence.

Maintain control of the classroom throughout the day.

2004-2007 Citi Trends

Assistant Manager (April 2007-August 2007)

Sales Associate (October 2004-April 2007)

Manage eight sales associates in various department including Men, Women,

and Children Clothing.

. Oversee all our work in a quality cost effective, timely and

continually improving manner as we build relationships with our

customers and co-workers.

. Manage operations related to the daily and weekly sales goals and

infrastructure of the retail store.

. Provide reasonable customer service to support retail staff. Ensure

reliable and efficient customer service and assistance through

handling purchases, returns, exchanges and assist in payment plans.

. Manage retail operation by overseeing startup and closing duties of

all sales associates.

.

EDUCATION

North Carolina Agricultural and Technical State University, Greensboro,

North Carolina

Bachelor of Science- Psychology- 2006

References: Excellent references available upon request

Contact this candidate