Ernest Gillan, Jr.

acbd4z@r.postjobfree.com / PO Box 365 Alton Bay, NH 03810 / Cell: 603-***-****

OBJECTIVE

To secure a position with a small business or department of a larger business that would benefit

from strong general management experience paired with a passion for hands-on trouble-

shooting and problem solving related to customer service, technical equipment, facility and/or

plant management, and general business services.

CAREER SUMMARY

• Accomplished general manager with a track record of success in small business

management, efficiency-improvement, and business development.

• Managed all aspects of $2.5 million-dollar inventory ranging from fast moving retail

products to slower-moving luxury items.

• Grew sole proprietorship from $1.7million to over $5 million and positioned company to

achieve prestigious global award nearly every year of management tenure.

• A hands-on trouble-shooter and problem-solver with strong technical aptitude, service skills,

and track-record.

• Experience in vendor management and contract negotiations from acquiring product from

global manufacturers and distributors to negotiating agreements related to sales, real estate,

HR services, tradeshow participation, computer systems acquisition and more.

• Highly rewarding achievements in the area of employee recruitment and development.

• Reliable, committed, and highly motivated with strong references.

EXPERIENCE

Gillan Marine, Alton Bay, New Hampshire 1999-Present

General Manager 2004-Present

Led all operations related to $5 million dollar luxury craft and boating accessories business.

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Increased profit margin by 15% and reduced cost of doing business by 22%.

Managed a team of 20+

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Lead and orchestrated sales, service and retail aspects of a multi-million dollar small

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business. Activities included: purchasing, inventory management, customer relationship

management, recruiting, hiring/firing, scheduling, insurance purchases and audits, facility

management, sales team development, accounting, analyzing trends, cost control, strategy

development and implementation.

Brought company to an award-winning status of the number one dealer in the world for CSI

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(Larson boats) out of 266 dealers within 2 years of assuming general management position.

Obtained an unprecedented 100% customer satisfaction. Maintained number one dealer four

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out seven years following.

Managed 13 residential and commercial rental units ensuring retention and function of

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properties

Responsible for all logistic coordination pertaining to facility operations and maintenance

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Sales manager 1999-2004

Increased business from $1.7m to over $5m through direct selling efforts paired with skillful

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recruiting and sales employee development.

Vice President, River Lake Yacht Club 2001-present

Responsible for facility operations of 30 boat slips and the yacht club’s main building

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Oversaw renovation project which improved revenues by 33%

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United States Air Force 1992-1998

Computer Display Maintenance Technician

Began as technician and rapidly advanced to instructor and, ultimately, evaluator role due to

strong technical aptitude and leadership qualities-Maintained Secret Clearance.

Assisted the Department of Defense Contractors in the development of new software

implementation for the E3 aircraft Computer display system

Performed all initial testing of software in a simulation environment, co-authored the technical

orders and developed the training matrix for all technicians in the career field

Exercise Shop – Additional Duty 1992-1998

Volunteered for this additional duty when not deployed. Responsible for the exercise shop

where short-term deployments of crew and aircraft would perform mission functions in a

practice roll. Responsible for all logistics associated with crew and aircraft for the exercise.

The Lake Docktor 1989-1992

Principal

Started small marine construction business and responsible for all aspects spanning bids,

designs, and construction.

EDUCATION

Hawthorne College, Antrim, NH: Associate of Science, Airport Management

U.S. Air Force: Associate of Applied Science, Electro-Mechanical; Total Quality Management

(TQM) training.

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