Customer Service Sales

PROFILE

As a full time associate within the retail industry, I am committed to

enhancing the quality of customer service by being highly organized,

resourceful and efficient. I may be depended upon to maintain

confidentiality and operate with a high degree of integrity. I possess

well-developed people skills and work well in a team environment, in a

profession and courteous manner.

PROFESSIONAL EXPERIENCE

BOMBAY COMPANY

March 2013- May 2013

Assistant Manager

-Scheduling

-Assigning duties

-Opening and closing procedures

SEARS CANADA July 2008-

January 2013

Sales Team Lead (management)

-hiring, evaluation for the first three months

-payroll

-scheduling

- Health and safety updating monthly

-problem solving, discipline

-promotion planning

-training all staff

-Closing and opening procedures

WINNERS CANADA INC August 2006 - August 2008

Coordinator for Customer Service

-markdowns

-discipline, problem solving

-customer service

HALLMARK CANADA INC. 2003 - 2006

Sales Associate

-Stocking and ordering of cards

-customer service

SHOPPERS DRUG MART 1998 - 2003

Cashier/Supervisor

-Stock shelves

-training new staff

-Customer service

-Balancing registers

DUTIES

. Approval on returns, price adjustments and discounts

. Administering store programs including training (Health & Safety)

. Responsible for ensuring service areas are properly maintained

. Problem solving, including response to customer complaints and enquiries

. Payroll: Preparation of staff cash submissions to department

. Scheduling of staff on a weekly and continuous basis

. Assist in delegating and monitoring sales associate workloads

. Experience with management skills (time management; interpersonal skills;

conflict resolution, information gathering skills, team building skills

to develop collaborative working relationships)

. Internal "Loss Prevention" course taken and certificate obtained

References available upon request

Contact this candidate