Customer Service Insurance
Resume:
TEST SCORES
Data Entry-8553 wpm 100% accuracy
Word – 100%
Excel – 95%
Outlook– 100%
Teresa Volkmeier
**** ***** ** *, *********, MN 55068
SUMMARY
Customer Service Representative with administrative experience entering and verifying data. Familiar with medical
terminology and MS Office. Local candidate is available to interview and start immediately.
TECHNICAL SKILLS
Customer Service, Date Entry, 10 key, Typing, Microsoft Word, Excel, PowerPoint, Outlook, One Write Plus and
Peachtree Accounting Systems, Open Air, RedWiki, Jira, Claims Gear (Mock of Epic), Medisoft, Telegene, Centricity
and CodeScan, Brighttree, GPS (States website to verify members medicare number) Compus (AARP website to
verify members medicare AARP insurance), PEAS ACOM HIPPA, OSHA, ICD-9, CPT, UB-04, CMS 1500 Creation,
Claim Correction, Medical Terminology, Verification
Equity Staffing Group 07/-Present
United Healthcare
Producer Help Desk
• Commissions,
verifying ETF payments and explaining statements
• Call center
• Medicare and Retirement questions
• Answering Medicare and AARP eligibly questions
• Verifying available Medicare and AARP plans and Premiums
• Directing agents how to use the UHC and CIP portal
• Liaison between Agents and UHC
Corner Medical 04/13-07/13
Customer Service Representative
• Customer Service/Sales
1
• Verify insurance and post sales
• Verify prescriptions with medical practices
• Answer phones
• Assist customers with their medical equipment needs
• Liaison between customers, Insurance companies and physicians
Edina Eye Physician 12/12-3/13
Medical Biller
• Entering Patient Demographics
• Entering Insurance ETFs, Checks and Credit Cards
• Verifying insurance
• Medicare receivables
• Customer Billing Enquiries
• Answering patients Insurance questions
Access Genetics 10/12-11/12
Extern Rotation /Patient Accession
• Entering and verifying patient demographics and filed requisitions
• Received patient specimens and logged into Telegene software system
• Acted as liaison between Access Genetics, insurance companies, and laboratories to verify correct information
Richfield Health Center 09/12-10/12
Extern Rotation/Patient Accession
• Professionally answer phones and consistently provide a high level of customer service to employees, clients and
vendors
• Performed receptionist duties: filed and maintained residents charts
• Acted as a liaison between Richfield Health Center and insurance companies to verify correct information
• Diagnosis coding
Completed Education
Everest Institute 01/12-11/12
Diploma, Medical Insurance Billing and Coding
RedPrairie Corporation 08/07-10/11
Administrative Assistant/Resource Coordinator Assistant/Community Volunteer Group
• Professionally answered phones and consistently provided a high level of customer service to employees,
clients and vendors
• Provided administrative support to all departments
• Sorted and distributed incoming mail and faxes
• Assisted employees with sending faxes, making photocopies, and other general use of office equipment
• Directed all inside and outside calls
• Reserved conference rooms and route special meeting requests
• Coordinated catering needs for in-house meetings
• Monitored and ordered all office and kitchen supplies as needed
• Project openings in calendars to identify scheduling issues
• Ensured data integrity in operational systems via developed standards and processes
• Organized activities and fundraisers for charitable donations
Pegboard Systems 02/98-05/07
Office Administrative
• Professionally answered phones and consistently provided a high level of customer service to employees,
clients and vendors
• Coordinated office services for all staff, Liaison between customer
• Provided administrative support to all departments
• Sorted and distributed incoming mail and faxes
• Sales staff and management
• Accounts Receivable/Accounts Payable
3
• Coordinated catering needs for in-house meetings
• Monitored and ordered all office and kitchen supplies as needed
• Organized activities and fundraisers for charitable donations
EDUCATION
Everest Institute
Diploma, Medical Insurance Billing and Coding
LICENSES AND CERTIFICATIONS
Everest Institute
HIPAA Certification
OSHA Certification
Medisoft
Claims Gear
Contact this candidate