Administrative Assistant Management
Resume:
Donna M. McCusker
Manchester, CT 06040
E-mail: **********@***.***
EDUCATION:
Manchester Community College – A.S. Degree, Executive Secretarial
WORK EXPERIENCE:
RELICK EMPLOYMENT AGENCY - TRAVELERS INSURANCE COMPANY - OIA-sys
7/2013 - Present
• Provide administrative support to Vice Presidents.
• Processing of expense reports
• Prepare travel arrangements for both domestic and international travel
• Prepare and monitor organizational charts
• Provide proactive, responsive, effective and efficient maintenance of executives’
dynamic schedules/calendars.
• Where possible, relieve executives of administrative duties by collecting,
consolidating and dispositioning info and related electronic and hardcopy.
• Exhibit and exude the high level of professionalism expected while dealing with
Travelers staff at all levels.
• Book conference rooms as requested.
• Provide support to all employees within the department.
PRATT & WHITNEY
2007 – 2012 Sr. Administrative Assistant/Exec. Assistant
• Provide administrative support to Vice President and Director which included
answering phone lines, coordination of meetings, processing of expense reports,
travel arrangements both domestic and international, executive levels calendar
management, Powerpoint presentations and completing special projects as
required
• Prepare forms and information for receipt of Visa’s and Passports.
• Provide proactive, responsive, effective and efficient maintenance of executives’
dynamic schedules/calendars. Where possible, relieve executives of
administrative duties by collecting, consolidating and dispositioning info and
related electronic and hardcopy. Exhibit and exude the high level of
professionalism expected while dealing with P&W and UTC executive staff.
• EH&S Department Coordinator – Demonstrate commitment to achieving EH&S
goals and objectives.
• Became a BAER in 2011.
• Achieved ACE Associate certification in 2009.
• Member of 2010 ACE Team.
• Ergo Assessor.
• Training Server Delegate.
• Interface with all levels of Management, both internal and external.
• Proficient in Outlook, Word, Excel, Powerpoint, SAP, Access and Internet
Navigation Tools.
2005 – 2007 Sr. Administrative Assistant, Military Spares Management
• Provided administrative support which includes coordination of meetings,
processing of expense reports, travel arrangements both domestic and
international, executive level calendar management Power presentations and
completing special projects as required.
• Collect information from direct reports for Monthly Management letter.
• Ensure Control Metrics are completed and submitted on schedule.
• Demonstrate commitment to achieving EH&S goals and objectives.
• Maintain organizational charts and office layouts; complete all requirements for
movement of employees with MSM.
• Review, maintain and correct computer inventory within MSM.
• Enrolled in ACE Associate Certification Program
• Member of 2006 6S Team
• Ergonomic Assessor
• Training Server Delegate
• Interface with all levels of Management, internal and external
2004 – 2005 Engineering Finance
• Preparation of Excel spreadsheets for review by upper level management.
• Complete monthly expense reports.
• Complete special projects as assigned.
KONE ELEVATOR
2001 – 2004
• Re View and analysis of elevator and insurance contracts.
• Entry of pertinent information into SAP
• Monthly report of upcoming contract terminations to sales staff
• Dispatching of elevator technicians to customer calls
• Complete other tasks as required
PHOENIX COMPANIES
1996 – 2000 Individual Insurance Compliance
• Review of disapprovals of insurance company products by state insurance
departments.
• Legal research of regulations of state insurance departments and rewriting of
products for resubmission for state compliance.
• Weekly report of state approvals and disapprovals.
• Maintenance of Access database for all policies sent out, disapproval dates
resubmission dates, reason for disapprovals.
• Interface with all levels of management and state insurance departments.
1981 – 1996 Facilities Management
• Assist in development and maintenance of lease terms and conditions for new
database applications.
• Analysis of lease documents verifying terms and rent requirements of all active
lease commitments.
• Ongoing analysis and research of building expenses, i.e., real estate tax and
operating expenses including but not limited to verification of base year, base
dollar amount, base dollar stop, pro rata share, etc.
• Regular interaction with Landlords for purpose of analysis of Landlord’s
submitted expense schedule and auditing of calculations for accuracy.
• Provide changes to rent payment system to Field Facilities Administrator position
and critical lease data/options/expiries to management.
• Preparation of management reports including leased space reports, lease
production statistics, etc., via Access database.
• Assist in development of annual facilities budget for all company field locations.
Computer skills: Word, Powerpoint, Excel, Outlook, SAP, Access
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