Operations Manager, Customer Service Manager

Rodrieck Mitchell

**** ********** **. ******, ** 75063

469-***-**** cell

****************@*****.***

Experienced and adaptive Operations Manager committed to helping businesses serve their clients with quality customer interactions. Highly motivated team player with a drive to excel in all tasks related to an ever changing industry. Able to learn and put into practice new methods and procedures with the highest level of efficiency, while maintaining a Consultant Mindset. Able to operate multiple systems at once with equal facility. Great at problem solving using critical and nontraditional thinking.

Work Experience

Operations Manager National Carriers Irving TX. October 2010 – Present

Manage the operation and maintenance of the fleet. Oversee DOT compliance and reporting as it relates to the fleet. Develop and implement vehicle and equipment preventive maintenance programs. Manage fleet department budgets. Develops and maintain outside vendor and service provider relationships.

Terminal Manager Western Oil Works - Houston, TX - March 2005 to June 2011

Responsible for the smooth operation of trucking center. Coordinate, direct, and supervise all activities in the terminal. Responsible for communicating all pertinent freight information to drivers in a region of assigned responsibility. Manage and maintain equipment providing load capacity. Work directly with internal employees and manage expectations against operational capabilities. Employed a strategic approach by problem solving and developed corrective actions to enhance operational performance. Ensured company protocol & policies to optimal utilization. Oversee the upkeep of the servers that the applications reside upon, the implementation of customer profiles for monitoring, creating, verifying, and presenting SLA reports, training of the Tier 1 & 2 in the use of the monitoring tools, and the day-to-day maintenance of the monitoring applications. Monitored collection calls and diffuse possible situations with loads in transit.

District Manager (Multiple Units) On The Border Mexican Grill and Cantina Dallas, TX June 1999 -March 2005

Plan, organize, direct, and coordinate the managers, workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. Work with each GM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in district; utilize available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times. Work with each GM in my district to build sales over last year’s sales achievement. Monitor performance of the restaurant’s through analysis of guest feedback and financial reports; initiates corrective action. Maintain open lines of communication with all GMs’. Ensure compliance with health, safety, sanitation and alcohol awareness standards. Always shown ownership when working with GMS to resolve chronic issues; determined causes of excessive issues; identified trends and takes to make GMs’ better leaders.

Education

Stephen F. Austin University

Nacogdoches, Texas

B.A. Business

May 1995 - May 1999

Contact this candidate