Engineer Quality Assurance

SUMMARY:

. A process-oriented Agile QA Analyst with deep experience in design,

development and implementation of Software Quality initiatives for Web,

Mobile and Client/Server Applications.

. Experienced with Scrum and TDD methodologies in Agile, experience

analyzing User Stories and writing Test Cases, experience working in

traditional and Scrum/Agile environments (Sprint Planning, Standups,

Retrospectives, Planning Poker etc.).

. Specialize in performing Manual (and some Automated) testing of front-end

and back-end.

. Experience testing Mainframe, B2B, Client/Server GUI, WebUI and Device

testing for WAP Applications for Department of Defense (DoD DFAS),

Airlines, eCommerce, Financial(Debit and Credit Cards), E -Checks /

Banking, Food & Beverages, Freight Transportation, Healthcare, Insurance,

Internet Media/Education, Investment / Stock Trade / Online Stock

Brokerage, Media / Newspaper, Music, Real Estate, Software Product

Development, Telecommunications, Video and Ringtones Licensing /

Distribution, and Wireless Industry, Leisure Travel and Tourism, Retail

Billing Debit and Credit Cards, E -Checks, and POS).Retail Industry

. Strong experience in STLC.

. Experience in working with, writing descriptive programming, maintaining,

object repositories, functional libraries. Parameterization, creating

Main modules, Shared Modules, function modules using Test Partner and

QTP.

. Experience in using Rally, JIRA for Agile Methodology.

. Experience in testing backend Applications ERP/CRM - SAP, PeopleSoft 8,

JDEdwards, BAAN, Lawson, and Siebel.

. Experience in Extracting, Transferring and Loading (ETL) Testing.

. Experience in testing Web Services using SOAPUI.

. Experience in configuring and deploying Builds, and in setting up and

maintaining QA environments.

. Experience with starting and killing processes, bouncing the servers and

tailing logs.

. Experience with EDI Endpoints, Processing, checking logs for errors and

verification of enrolment, transaction and response files.

. Experience with HTTP sniffing tool and network sniffing tool like

Firebug, Sniffer, and WireShark Network Protocol Analyzer

. Experience mobile testing using actual devices Android - Jelly Bean,

Ice Cream Sandwich, Honeycomb, Gingerbread, Froyo, Eclair, iPhone 3GS,4,

5, iPad 1,2 and 3, BlackBerry

. Trained in Mobile Automation Testing using QTP and Emulators like

TightVNC Viewer and Server

. Extensive experience working with HP-QC/HP-ALM, Test Partner (VBScript)

and QTP.

. Performed HP-ALM admin role, managed projects and users and assigned

permissions to the user and the group

. Created backups for the folders

. Design, develop, maintain, and support the integration of Quality Center

projects and the automated test scripts being developed

. Have worked and led offshore and onshore team members.

. Involved in interviewing candidates for QA and Development positions.

. Have experience in leading/coordinating with QA Teams on multiple

projects.

. International Software Testing Qualification Board (ISTQB) Certified

Software Tester.

TECHNICAL SKILLS:

RDBMS/Tools : ERP Databases, Oracle, MS Access, SQL Server, MySQL

Query Browser, DB Visualizer. Teradata SQL Assistant,

DB2

OS : Windows, iOS, UNIX, MS-DOS, Linux.

ERP : SAP (SAP Extractor, Mapper, Core and SAP Dashboard),

PeopleSoft, JDEdwards, BAAN, MFGPro, Siebel, and

Lawson.

Languages : Visual Basic 6, C, C++, Java, HTML 5, ASP .NET, J2EE,

J2ME, SOAP UI, XML. Ember, Java Script.

Browsers : Firefox, IE, Safari, Chrome.

Config/Subversio : CMQA, TortoiseSVN, SmartSVN, TeamCity.

n

Productivity : MS Office Suite, Microsoft Visio.

Scripting : VBScript, UNIX.

Other Tools : yEd Graphic Editor, Lucid tools, WSDL, Data Warehouse,

TERADATA, ETL, Object Data Model, FTP, Router,

Prerouter. DNS, Putty, VI Editor, Netcool, Lotus

Sametime, XML, SOAP UI, HTTPS. Protocols, SQL

Developer, TOra, 2Notify, Campaign Manager, Umbraco,

DeviceAnywhere, WinSCP, EDI, LDAP, Active Directory,

JEXT, XML Notepad, Quality Center, JIRA, Bugzilla.

WebLogic, NetCool, SNMP, SMTP protocol, iPLOTZ,

IRISE,RALLY, Secure CRT, VNC Server, Fiddler, Firebug,

HTTP Watch, Request Sniffer, Charles Web Debugging

Proxy, WireShark Network Protocol Analyzer, JSON,

SharePoint, iPLOTZ, ORMMA, TestFlight, Redsn0w,

Absinthe, Rally for Agile. Mainframes.

Mobile Devices : Mobile devices for Android, Apple, Blackberry, Palm

and Windows Mobile.

Automation Tools : TestPartner, Selenium IDE, QTP, QALoad, LoadRunner,

JMeter.

PROFESSIONAL EXPERIENCE:

MACY'S Systems and Technology, Johns Creek, GA

Enterprise Data Warehouse (EDW)

June 2013 - Present

First Project : Fix Application

Second Project : Single View Inventory

Sr. Tester/Testing Advocate

As a Senior QA resource on the OMNICHANNEL FIX application:

. Attend Technical Specification Meetings.

. Analyze and review the Fix Test Plan.

. Review and analyze the Business Requirement Document.

. Executed SQL Queries using Teradata SQL Assistant.

. Executed COBOL/CICS jobs in Mainframe

. Use JCL commands to query for data in Mainframe.

. Supported the Deployment process for FIX Application

. Validate the data after the job processes are run in DB2/Teradata and

Mainframe.

Environment: ALM 11.5, Share Point, Team Site, DB2, Teradata SQL Assistant,

JCL commands, Mainframes.

Fiserv, Norcross, GA

Financial Services

Feb 2013 - May 2013

Sr. Quality Assurance Analyst (Mobile)

. Analysis of Use Cases for MyCheckFree and BDHV mobile and web

Applications to define Business Components, and write Test Plans and Test

Cases in HP-ALM.

. Execute Test Cases for the Application in HP-ALM.

. Performed Webservice testing using SoapUI

. Extensively use SQL for Backend Testing.

. Manage the Defects Triage in Team Track

. Involved in Production Support QA efforts.

. Assisted in the evaluation of multiple Mobile Automation Tools.

Environment: Business Process Testing, Team Track, HP-ALM, Windows 7, SQL

Developer, TOAD, QTP, ExperiTest, SoapUI.

AMDOCS, T- Mobile, Atlanta, GA

Retail -Billing Application

October-2012 - Feb 2013

Sr. Testing Engineer

Worked on five projects (Bridge to Value- Quick View, Prepaid Auto Pay,

Prepaid CRM Platform, Customer Opt-out System Fix, and EBTV) for T-Mobile:

. Reviewed and analyzed User Stories for T-Mobile's QuickView Retail

Application, Prepaid Auto Pay, Prepaid CRM app and Customer Opt Out

Applications.

. Wrote Test Plan/Test Cases in HP-ALM and executed them for T- Mobile

Retail-Billing Application.

. Tested Debit Cards/Credit Cards, E-check processing for PCI (Payment Card

Industry) Compliance.

. Tested the Prepaid Auto Pay Billing Application.

. Tested Front-end for the Billing Application.

. Executed SQL Queries using SQL Developer and compared the expected

results with database actual.

. Performed Web Services testing using QuickAssist.

. Managed the Defects Triage in JIRA and HP-ALM.

. Involved in Production Support QA efforts.

. Attended daily Scrum calls and reported the progress of the QA efforts.

Environment: TeamCity, JIRA, HP-ALM, Windows 7, Oracle 10g, SQL Developer,

Wiki. QuickView Retail Application, FLEX, AIR, POS, Payment Card Industry

(PCI), CRM, WSDL, Web Services, QuickAssist, Scrum/Agile Methodology.

The Weather Channel, Atlanta, GA

Mobile and Web Apps for Travel & Tourism

February 2011 - August 2012

Sr. QA Analyst (Mobile)/Software Development Engineer in Test (SDET)

. Tested Weather Channel Applications on iOS (iPhones, iPads) and Android.

. Tested the Applications developed in Agile environment.

. Tested Mobile and Web Applications.

. Automated weather channel Application using Selenium IDE.

. Mentored QA professionals and guided the offshore QA teams in setting up

their environments.

. Analyzed User Stories and Tasks.

. Wrote Test Plans and Test cases from User Stories.

. Configured QA environment and deploy Builds.

. Performed the role of a HP-ALM Admin role, creating and managing Projects

and Users.

. Created multiple suites in HP-ALM and schedule the runs

. Extensive experience working with HP-QC/HP-ALM, Test Partner (VBScript)

and QTP.

. Worked with automation framework, descriptive programming and managing

object repositories.

. Performed HP-ALM admin role, managed projects and users and assigned

permissions to the user and the group, and created backups for HP-ALM

artifacts.

. Designed, developed, maintained, and supported the integration of Quality

Center projects and the automated test scripts being developed.

. Performed Jailbreak of iPhones and iPads using Redsn0w and Absinthe.

. Configured Faraday cage to regulate Network Connectivity for testing

TWC's Mobile Apps.

. Automated Mobile Test Cases using QTP, UI Automation (xcode).

Environment: Mac Snow Leopard, JIRA, VM,QTP, Quality Center, Cornerstone,

xcode,, Charles, sniffer, MySQL Query Browser, Quality Center, REST

Client, HTTP header, ORMMA, TestFlight, SWAGGER (Social Network), Redsn0w,

Absinthe, WireShark, Android, BlackBerry, iOS and Windows Mobile devices,

Faraday Cage, TightVNC Viewer, Emulator, Selenium IDE, Scrum/Agile

Methodology

Nokia Corporation, Alpharetta, GA

Mobile Solutions Services - R&D

October 2010 - February 2011

Test Engineer (Mobile)

. Tested Mobile Applications developed in Agile environment.

. Attended daily Scrum calls and report the progress.

. Involved in all Agile meetings.

. Reviewed User Stories in Quality Center

. Wrote Test Cases based on the User Stories in Quality Center

. Performed mobile testing of Nokia devices.

. Conducted Agile meetings, wrote Test Plans and Test Strategy.

. Configured QA environment and deployed Builds.

. Tested Facebook, Twitter, Instant Messaging Applications on Nokia

Devices.

. Analyzed Requirements, created Estimates, created Test Cases from

Requirements, executed Test Cases, and reported Results.

. Tested Web Services.

. Flashed Firmware on Nokia Devices.

. Flashed and Imaged Builds on Linux Servers.

. Administered HP Quality Center for Test Management.

. Facilitated Business Requirements documentation, created Test Scripts,

executed Test Scripts, logged Defects, and performed Regression analysis.

. Wrote VBScripts for automation using QTP, working with object repository,

Function Libraries, Standard Checkpoints, and tested Business Processes

using QTP.

Environment: Nokia Phones, Quality Center, Facebook, Twitter, Linux, QTP,

VBScript, Scrum/Agile Development.

Intercontinental Hotels Group (IHG), Atlanta, GA

Leisure, Travel and Tourism - Revenue & Guest Technology

March 2010 - October 2010

Test Engineer

As a Test Engineer, I performed testing on mobile and web Applications for

Web Reservations:

. Applied experience in facilitating business requirements analysis,

creating test cases and executing them, logging defects, and performing

regression analysis.

. Tested in Production and did production support for the launch of

Wireless Application for Spanish and German Languages.

. Tested the Applications developed in Agile environment.

. Attended daily Agile meetings..

. Reviewed User Stories in RALLY.

. Wrote Test Cases based on the User Stories in RALLY

. Underwent Training in Device Anywhere and Quality Center.

. Interviewed candidates for other QA positions

. Trained and guided QA team members on Device Anywhere and Quality Center

. Tested Applications on Multiple Mobile Devices - iPhone IOS - 3, 4.

Android and iPad 1.

. Analyzed requirements, created estimates, created Test Cases and executed

them, and reported defects and results.

. Tested databases using SQL queries.

. Tested Web Applications for Web Reservations

. Experience testing eCommerce Applications for Inventory Management,

Marketing, Customers, etc.

. Tested IHG Applications for Kiosks.

. Tested SOA based Applications.

. Performed testing of Web Services.

. Tested B2B Applications.

. Used Mercury Quality Center for Test Management.

. Managed the project using iPLOTZ, Rally, iRise

Environment: DeviceAnywhere, iPLOTZ, Mercury Quality Center, Android OS,

iPhones (3 and 4), iPad, Symbian OS, Web Services, XML SOAP API, Blackberry-

RIM, Clarity, FunTester, Secure CRT, Tamper Data, User Agent Switcher,

Modify Headers. Core Metrics Tagging and Analysis, Linux, Unix, B2B, EBS

Functional Test Suite, Insider, J2EE, J2ME Applications, ORACLE, DB

Visualizer, SQL Developer, Agile Methodology, eCommerce, RALLY, Sonar,

Scrum/Agile Methodology, jBoss.

Oversight Systems, Atlanta, GA

SAP Certified Financial Software Development, Implementation & Support

September 2008 - January 2010

Sr. Quality Assurance Engineer

As a Sr. Quality Assurance Engineer, performed testing of Oversight's

Financial Fraud Audit Application:

. Tested the Applications developed in Agile environment.

. Attended daily Scrum calls to report the progress and impediments, if

any.

. Involve into Sprint meeting.

. Review User Stories in TRAC

. Write Test Cases based on the User Stories in TRAC

. Performed Extract, Transform, and Load of data from ERP/CRM Applications

into Staging & Oversight databases.

. Managed and lead teams and projects - offshore and onsite

. Work with the services teams and support teams for product installation

at client sites.

. Write Test Cases for product releases and for backend processing of the

files.

. Automated the Test Cases using TestPartner using VBScript.

. Have worked with object repository, functional libraries. Created Main

modules, Shared Modules, function modules using Test Partner

. Created Source, Staging and Oversight databases using Data generation

tool.

. Performed Functional testing.

. Performed User Acceptance Testing.

. Experience Teradata DCM.

. Created bugs and manage them using TRAC.

. Process Extractor, Mapper and Core.

. Install and Uninstall JBoss Servers.

. Configured the ontology and frames files in Knowledge Modules: Procure To

Pay (Accounts Payable), Order To Cash (Accounts Receivable), Segregation

Of Duties, Financial Accounting and Reporting (General Ledger), HR,

Payroll, CAQ and SOG.

. Worked with ERP Application and Databases: SAP, Oracle, JDEdwards,

PeopleSoft, Siebel, MFGPro, Lawson, and BAAN.

Environment: WebSphere, WebLogic, TestPartner, Java, .NET, FTP, JEXT, ERP,

SAP Extractor, Mapper, Core, SQL, Unix, QTP, Quality Centre, Dashboard,

Workbench, Crystal Reports, Business Objects, Windows, TestPartner, SFTP,

Putty, WinSCP, TortoiseSVN, SharePoint -Project Management Base, ERP/CRM

databases (SAP, PeopleSoft, JDE, Baan, Lawson, Siebel, MFGPro), TRAC, BIRT

(Business intelligence Reporting Tool), Search Engine, Home grown Data

generation Tool, LDAP Server. Perl, Business Intelligence. Object Data

Model, Data warehouse, Linux, UNIX, CRM Applications, ORACLE, ETL,

Scrum/Agile Methodology.

Vesdia Corporation, Atlanta, GA

Software Development - Loyalty/Reward Solutions

January 2008 to August 2008

Senior QA Analyst

As a Senior QA Analyst, processed enrollment, transaction and accrual

files, and worked on projects for Vesdia's Customers {Citi Bonus Cash

Center (https://www.bonuscashcenter.citicards.com), Hawaiian Airlines

Project (https://hawaiianairlines.com), and Thank You

(https://thankyou.com)}:

. Reviewed User Stories in JIRA and wrote Test Cases from User Stories in

Empirix.

. Performed Front-end and Back-end Testing of the Applications.

. Tested eCommerce Applications with Orders Marketing, Search Engine

Optimization (SEO), Customer Orders, and Recurring Payments.

. Defined Test Plans and wrote Test Cases for processing of payment

transactions via Debit Cards, Credit Cards, and Gift Cards.

. Performed testing of Web Services.

. Wrote up and managed defects in using JIRA.

Environment:, UNIX, AIX, SOAP UI, XML, Web Services, Quality Centre, ASP.

NET, Windows, EDI, Firefox, Linux, Unix, Internet Explorer, Empirix, JIRA,

Umbraco for Content Management, SFTP, Putty, WinSCP, Credit, Debit, gift

card .Affinity and Non profit programs, eCommerce, J2ME,J2EE, ORACLE, POS.

Fiddler, HTTP Sniffing tool, Scrum/Agile Methodology.

Air2web, Inc., Atlanta, GA

Software Development, Implementation, Hosting & Support of WAP Applications

Sept 2006 to Dec 2007

QA Engineer-Mobile

. As a QA Engineer, analyzed Requirements, wrote Test Plans and Test Cases

for Debit Cards, Debit Cards, Gift Card processing and transactions.

. Tested the Applications developed in Rational Unified Process and

Waterfall Methedology.

. Performed manual testing of WAP Applications on various Hand held

Wireless/Mobile devices and functional testing using VBScripts (QTP),

performed data validation and verification, functional and performance

testing, regression testing, load testing using JMeter, back- end

testing, and assisted in UAT, filed and managed defects using Bugzilla on

the following projects:

o Traffic.com (http://mobi.traffic.com/traffic) - Industry:

Information Service and Broadcast

o WAP Store Location for Starbucks

(http://mobile.starbucks.com/starbucks) - Industry: Food and

Beverages.

o The Orchard Content Storefront Ringtone Download-Industry: Music,

Videos and Ringtone

o COX/Palm Beach Post-Industry: Real Estate/Newspaper Media

o NOW-FTP for News Over Wireless-Industry: Text, Image, Video Media

o TCW (Tennessee Commercial Warehouse) Intermodal-Industry:

Freight/Transportation

o CSX Wireless Driver Communication Reporting-Industry:

Freight/Transportation.

o Star Services for Cingular Wireless-Industry: Telecommunications-

Wireless

o Quickreach SMTP Application for Cingular Wireless-Industry:

Telecommunication-Wireless

o FEED Payment Delivery for FEED Tribes, Inc.-Industry: Product

Development

o Text-2-Pay for Cingular Wireless-Industry: Telecommunications-

Wireless

o Admin Console for Traffic.com (www.traffic.com) - Industry:

Information Service and Broadcast

o E*Trade Financial (https://wirelessdev.etrade.com/etrade) -

Industry: Financial Services/ Investment/Stock Trade/Online Stock

Brokerage

o Internal Mobile Product Development project.

Environment: 2CRM PDA Gateway Server, 2Notify, Blackberry, Bugzilla,

Campaign Manager, Cingular Message Router, Cingular's Account Manager

(CAM), Content Gateway, DeviceAnywhere, Firefox, Handheld devices,

Interface (smtptestclient), IE, Android, iPhone, J2EE, J2ME, JBoss, JIRA,

JMeter, Leech FTP, LG CE110, LoadRunner, Lotus Sametime, Message

Originate(MO) and Message Terminate(MT),MMS,MMQ, Message Router, Moto IC

602, Moto-Q, Motorola V551, Motorola v710, MotorolaV3, MS Office Suite,

Netcool for SNMP, Nokia-6820, Oracle, Payment Applications, Prerouter,

Putty, Routers, Samsung SCH-A530, Samsung SPHA600, Samsung X426, Selenium

Software for SMPP Simulator, SmartSVN, SMS, Smtptest client (Internal

Performance Test Tool),Oracle SQL Developer, TOra, Traffic.com (NAVTEQ)

Admin Console, Treo, UNIX, VMware, Virtual PC, VI Editor, WebLogic, Win XP

Pro, WinSCP, Wokup, XML SOAP API, Quality Centre, QTP. SOAP UI, XML, Web

Services, Linux, UNIX, POS, Rational Unified Process, Waterfall

Methodology, WebSphere.

EDUCATION:

. Master of Philosophy (Psychology), University of Madras, India, 1997.

. Master of Arts (Psychology), University of Madras, India, 1992.

. Bachelor of Arts (Psychology), University of Madras, India, 1990.

CERTIFICATIONS & TRAINING:

. International Software Testing Qualification Board (ISTQB) Certified

Software Tester, ASTQB, 2013.

. Certified Master Software QA Analyst, Brainbench, 2013.

. Behavior Modeling Sessions training, T-Mobile, 2012.

. Regression Testing Selection training, T-Mobile, 2012.

. FlexMonkey UI Test Automation training, T-Mobile, 2012.

. Certificate in Mobile Automation, Conflair/The Weather Channel, Atlanta,

GA, 2011.

. HP-Application Lifecycle Management training, The Weather Channel, 2011.

. PCI Compliance training, Atlanta, IHG, GA, 2010.

. DeviceAnywhere training, IHG, Atlanta, GA, 2010.

. Agile Methodology training, IHG, 2010.

. HP-Quality Center training, IHG, 2010.

. Intermediate Certificate in Visual Basic, Chattahoochee Technical

Institute, 2008.

. Beginner Certificate in Visual Basic, Chattahoochee Technical Institute,

2008.

. DeviceAnywhere training, Air2Web, Atlanta, GA, 2006.

. Java & EJB training, 2001.

. Certificate Course in C, C++ and UNIX, 2000.

. T-Group training, Indian Society for Applied Behavioral Science (ISABS),

1997.

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