Palmira (Mia) C. Delozier
**** ****** ***** • SAN ANTONIO, TX 78254
PHONE 210-***-****
EMAIL ADDRESS: *********@*****.***
OBJECTIVES:
To obtain a position utilizing my experience that will enhance my knowledge and skills.
WORK HISTORY:
International Bank of Commerce
ATM Fraud Processor, March 2012-Present
• Process and research all ATM fraud disputes
• Process Visa reports and clear disputes
• Submit claims to Visa on Rental and Hotels
• Send out end of month reports to Senior Management
• Receive incoming calls regarding un-posted ATM items
• Process disputes to Profit and Loss
• Reconcile General Ledger accounts
Fraud Regulation Exception, Nov 2009-March 2012:
• Retrieve Automatic Clearing House fraud disputes
• Submit letters to the originating depository financial institutions
• Update spread sheet on pending and final disputes
Electronic Banking/ATM, May 2009-Nov 2009:
• Process reports
• Reviewed customer’s accounts to ensure accuracy
• Cleared funds to Profit and Loss
Assistant Secretary/Receptionist, March 2001-May 2009
• Process all account payable and receivable invoices
• Process and monitor attendance for all departments
• Conduct orientation for new hire employees
• Assign security access badges for new employees
• Communicate will all outside contractors
• Answer multiple phone lines
• Reserve and prepare video conference calls
• Prepare all monthly reports for board meeting