Customer Service Manager

Anabel Montoya Ortega

Age: **. Single. Roanoke, VA.

Email: **************@*****.***

International Customer Service Manager

o Seven years of experience in customer service for all levels

o Four years of experience as membership manager for 24

countries in LatAm.

o Customer centered work. Experience solving different needs of customers.

o Experience in different areas of the organization: sales, marketing,

human resources, customer service, logistics, legislative affairs and web

services

o Experience working with multi-cultural teams, customers, prospects and

contractors

o Experience as liaison between international offices and customers.

Professional Interests: Customer Service, Sales, Administrative Management

Education

Lawyer -Criminal specialty- 2003-2008

Psychologist -Human Resources specialty- 2004-2009

Centro Universitario Emmanuel Kant, Mexico City

Fluent business English

Beginners French

Other skills:

Advanced management of Office software package including Project; Mind

Manager, Photoshop and Illustrator

Didactic skills to offer conferences, training courses and education

programs through methods of NLP.

Experience in using CMS and CRM systems

Employment History

FedEx, Monterrey

January 2013 - June 2013

HR Representative

Recruitment, hiring, organizational communication regarding benefits,

policies and procedures. Develop soft skills training programs. Management

of benefits program.

Corporativo Hq Dise o En Movimiento SA de CV, Mexico City

June 2011- December 2012

Operations Manager

Responsible for the office management. Payroll, services payment,

maintenance, cleaning, acquisitions, shipments, staff travel coordination.

Liaise with prospect of customers and contractors to organize external and

internal meetings. Recruitment of teams for different projects.

ISSA -International Sanitary Supply Association-, Mexico City / Monterrey

September 2007 - May 2011

Mexico and Latin America Manager

Responsible for:

Customer Service: develop new services according to our members needs

Cold calls to create new data bases of prospect members

Deliver different services according the type of membership

Membership resources development including: webinars, surveys, forums,

market studies and training resources

Planning and operations of the ISSA/INTERCLEAN Latin America trade show,

including: budgeting, sales, contact with allied partners and onsite

management.

Logistics and operations: coordination of suppliers and customers;

customer service before, during and after the show; Coordination of travels

including transportation and housing; Planning and coordination of food and

beverages services

Creation of marketing, media and sales plan, promotion for attendees, PR

and creation of promotional material

Web services: Webpage design, population and updating; Community

Management

Galort Express, Mexico City

March 2005 - September 2007

Administrative Assistant

Customer service

Ser-Tele Minatitl n, Ver.

August 2003 - February 2005

General Officer

. Reception desk services, calendar of home services, billing,

payment to technicians, handling petty cash, filing and handling of

parts, receipt and dispatch of service orders.

Contact this candidate