Customer Service Administrative Assistant

Barbara Randall **** Woods Lane( Denver, North Carolina 28037( (704)

***-**** ( *********@*******.***

Barbara Resume

Education

****-*******

Grand Canyon University- Phoenix, A.Z. -MS Chemical Addiction

Counseling

2001-2005

Colorado State University - Pueblo, C.O. -Bachelor of Science in

Sociology

Objective

Seeking to obtain my license as a chemical dependence counselor; where

I can implement my abilities, skills and knowledge for effective

therapeutic treatment with substance abuse population. Facilitate

positive relationships to improve client services and enhance

individual development within employer's guidelines and ethical codes.

Experience

October 2013 DLA North Carolina Substance Abuse

Services Newton, NC

Volunteer Substance Abuse Counselor/Assessment interviewer

Intake Assessment

Progress Notes

Provided group counseling to DWI clients

11/09-11/10 Community Resource Solutions Gastonia, NC

Community Support Team Specialist/QP

Provided supportive counseling, promoted recovery, assisted with

symptom reduction, and increased coping skills for MH/DD/SA

population.

Provided skill base training for clients with job applications,

household budgets, meal planning and medication monitoring.

Completed daily documentation of client's progress.

Properly updated client information and paperwork to meet state

guidelines.

Served as team leader and conducted team evaluations.

02/07-03/09 Easter Seals UCP/Crisis and Statesville, N.C.

Recovery Center

Crisis Counselor/QMHP

Conducted daily group sessions for mental health and substance abuse

clients.

Provided professional counseling that involved psychotherapy, human

development, learning theory, and group dynamics.

Observed client's behavior and completed daily documentation.

Maintained safety and security for clients and staff on unit.

Served as Intake Coordinator and conducted assessments.

Discharge Planning/Community Support.

07/01-06 Pikes Peak Community College Colorado Springs,

C.O.

Administrative Assistant II

Maintained student records, registered students, posted grades, data

entry, maintain hard copy and electronic filing system,

Customer service, answered phones, process messages, assist professors

with class scheduling and syllabus, cashier, process financial

reports and book store sales, testing coordinator.

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