Customer Service Sales

Jarvis Horne

*** **** **. ******* **, *****

980-***-**** *************@*****.***

OBJECTIVE

Seeking a challenging career where professional and practical experience will be fully utilized.

EDUCATION

Elizabeth City State University 2003 2007

Bachelor of Science, Criminal Justice

Capella University 2010 Present

Master Public Administration, Minor in Human and Community Service

CAREER PROFILE

Proven record of reliability and responsibility.

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Remain calm and professional throughout critical incidents.

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Capable of assessing conditions and implementing appropriate intervention.

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Possess special sensitivity to meeting diverse needs in varied situations.

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Develop rapport with clients, families, case managers, and qualified professionals.

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Relate well to clients with diverse culture rather on the phone or face to face.

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Experience working with MS Office, Works, Word, Spreadsheet, Database, Power point, Adding

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Machine/Calculator, Typing 45 WPM, Shorthand/speedwriting 30 WPM.

PROFESSIONAL EXPERIENCE

Director/QP 2013 Present

Kennedy Psychosocial Rehabilitation Services

• Attended trainings on recovery; psychiatric rehabilitation, trauma, supported employment

practices, substance abuse and cultural competency.

• Assisted in the development and implementation of any other education and support groups

deemed beneficial by the Stakeholder Committee.

• Assisted individual in developing and practicing the skills defined on their psychiatric

rehabilitation plans.

• Linked individuals to different community, education, and assisted living resources as well as peer

support groups to promote community integration.

• Actively engaged individuals in services including outreach visits at the individual's home, crisis

center or outpatient facility.

• Ensured all required documentation is completed in a timely, comprehensive and legible manner.

• Assisted individuals in gaining access to needed psychiatric, medical, social, residential, financial

and other services appropriate for the individual.

• Provided 24 hour/7 days a week emergency beeper coverage.

• Provided 24 hour/7 days a week emergency beeper coverage.

• Consulted and collaborate with all team members including psychiatric a regular basis.

Sales Agent

Alltel 2011 2013

• Provide customer service to customers with purchasing phones pre paid or monthly two year

contract.

• Managed personal and business accounts with renewal of contracts, new contracts, as well as other

updates to Alltel services.

• Help Customers with paying their phone bills face to face or over the phone, troubleshooting their

phone, as well as answering any other questions they have concerns with.

• Answered phone calls with questions pertaining to Alltel services.

• Assisted in updating customer information in a database.

• Making outbound courtesy calls to existing customers for referrals.

• Completed accurate paperwork and transactions according to company policies and procedures.

• Assess customer needs as well as the right fit with the total technology solution.

• Assist with inventory counts as needed.

• Part of a marketing team to help develop strategies to improve the quality and quantity of sales.

Associate Paraprofessional 2010 2012

Esteem Family Life Center

• Completed intake information on the clients and families, as well as worked with client and

family team to meet their goals and to build on them.

• Assisted family members in the education of different behavioral disorder.

• Assisted clients with Residential placement, when necessary.

• Worked with client on Psycho education, life skills training, assistance as well as the family

with employment services.

• Worked on clients PCP, ITR, and STR in which the effectiveness of their goals, intervention,

and effectiveness for each client needs.

• Assisted and participated in individual/family and group counseling with team

leader(therapist)

• Assisting with crisis interventions. Defusing the current crisis, evaluating its nature, and

intervening to reduce the likelihood of a recurrence.

Associate Paraprofessional 2008 2011

Family Home Care

• Provided home and community support services for clients with mental health illness, and

behavior problems.

• Assessed patient status and notified their case manager or therapist of their progress.

• Recorded clinical documentation on each client as well as taught ara professional how to write

clinical notes to insure the notes met state criteria.

• Maintained client charts and confidential files.

• Participated in the person centered planning process.

• Convening the Client and Family Team for person centered planning.

REFERENCES Given upon Request

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