Project Manager Management
Resume:
ERIC RYDER
Email: ************@*****.***
Charlotte, NC 28277
Phone: 704-***-****
EDUCATION
. B.S. Business Management, Westfield State University, Westfield, MA
PROFESSIONAL EXPERIENCE
Bank of America Charlotte NC 12/2009 - Present
Role: Full Time Employee-Project Manager
. Started as a Bank of America contractor then offered full time
employment in May 2010.
. Project Manager for the Certification Data Services team within the
Consumer and Small Business Banking Technology group.
. Responsible for managing the software development and infrastructure
projects for the data mining and account reservation system including
a web based application with SQL and DB2/Mainframe databases and a
strong emphasis on network bandwidth, virtual server upgrades, load
balancing and firewall configuration.
. Managed Business Intelligence tools to analyze report and develop data
trends for the benefit of the customer.
. Interacting and reporting with major stakeholders and leadership to
establish strategic and innovative plans and objectives for the
projects.
. Responsible for leading long, medium and short term projects and
managing all activities in the project life-cycle.
. Use requirements and designs to implement a solution, defining test
plans and methods, executing all testing.
. Manage test scripts in QC, documented test cases and requirements,
monitor test case scenarios, report defects and facilitate meetings to
resolved defects.
. Managed project risks with adherence to corporate Governance
standards.
. Experience with vendor management Projects including Credit card
conversion with TSYS, Global Wholesale Banking and Data Stage
implementation.
. Experience managing offshore resources, cross functional teams and 3rd
party vendors.
. Drive integration and collaboration with key business partners and
technology
. Coordinate and facilitate delivery of project objectives
. Track progress and review project tasks to make certain deadlines are
met appropriately
. Assess project issues and identify solutions to meet productivity,
quality and customer goals.
. Proactively communicate project status, issues & risks to management
. Conduct regular status meetings with all stakeholders.
. Strategic planning and initiatives committee for 2011.
Bank of America Charlotte NC August 2008 -
10/2009
Role: Contractor: Project Manager
Responsibilities:
. Responsible for the Filenet P8 deployment within the LaSalle Global
Trust services line of business.
. Developed and maintained project plan, tracked issues, resolutions and
escalated to keep on delivery schedule.
. Managed the desktop deployment of the filenet client to 5,000+
desktops.\
. Interacting and reporting with major stakeholders and leadership to
establish strategic and innovative plans and objectives for the
projects
. Duties for the Filenet P8 deployment include creation of BRD, impact
analysis, flash sizing, communication plan, training and support
plans, HLD, LLD status reports and project planning.
. Track progress and review project tasks to make certain deadlines are
met appropriately
. Assess project issues and identify solutions to meet productivity,
quality and customer goals. .
. Duties include SIT scripts, UAT scripts, Project Charter, BRD, High
and low level design documents.
. Managing development of Lasalle's Webfax application and web
development applications following SDLC methodology including project
schedule, issues, testing resource procurement and implementation.
. Responsible for managing Lasalle's conversion from efax to Rightfax.
. Duties include developing project plan, technology delivery, testing
and implementation.
Wachovia Bank Charlotte, NC August 2007 - July
2008
Role: Contractor: Project Manager
Responsibilities:
. Project Manager duties include manage meetings, procure resources,
document project charter, document business requirements, design
technical documents and prepare team for project tollgates.
. Messaging services and desktop imaging rollout project manager for the
World Savings Bank to Wachovia Bank migration
. Project Tools include MS project, Lotus Notes database, Exchange
server, Powerpoint, Visio, and Excel.
. Responsible for planning the migration of 15,000 World Savings Bank
employees from Exchange to Lotus Notes, Lotus notes to Exchange and
Lotus notes to Lotus Notes.
. Planned the re-branding efforts of 10,000+ World Savings Bank
employees from Worldsavings.com to Wachovia.com.
. Responsible for managing the desktop imaging deployment to 15,000
desktops in multiple locations across the US. Duties included
requirements gathering for all lines of business to determine image
applications.
. Managed the delivery of Project plans and budgets as well as resolve
daily issues related the desktop image deployment.
. Responsible for managing all test scripts during Lotus notes to Lotus
notes migrations as well as technology changes and implementation
support.
. Create Project Plans for over sixty Business units and sub groups that
included migration schedules, task, timelines and responsible parties.
First Charter Bank, Charlotte, NC November 2002 - August 2007
Role: Full time Employee- Project Manager
Responsibilities:
. Project Manager in a medium sized bank with 60+ branches.
. Primary responsibilities were to facilitate and manage current
technology projects, new product or business projects within all lines
of business.
. Project Manager for all mergers and acquisitions of Insurance branches
including desktop migrations and reimaging of OS.
. Manager for the hardware and software deployment and upgrades for
Snapsflow integration with Silhouette and the Argo Platform including
designing test scripts for user acceptance.
. Adherence to corporate Governance and policies including AML, GIS and
Federal regulations.
. Project coordinator for SharePoint sites including implementation,
configuration and administrator for all business units. Responsible
for leading JAD sessions with LOB, requirements, UAT, and issue
mitigation.
. Manager for the facilitation of the Business Continuity plan for First
Charter Bank.
. Lead Engineer and Project Manager for Insurance office conversion
takeovers including WAN circuits, Server deployments, desktop
deployments, data conversion and terminal client/server
configurations.
. Administrator for First Charter's Active Directory, Exchange, server
consolidation and integration of VMware.
Axis Computer Networks Inc. Newburyport, MA November 1996 - October
2002
Role: Full time Employee- IT Manager
Responsibilities:
. Management and execution of IT projects including project timelines,
weekly status reports, installation, supervision, technical support
and residual administration.
. IT project manager responsible for the life cycle Healthcare project
work incorporating a new state of the art Doctor/Patient management
system with full WiFi capability.
. Management of Healthcare pharmacy/Doctor/Patient Customer platform and
all infrastructures connecting various offices to one data center.
. IT Manager for Acquisitions, Migrations, Network upgrades, IT policies
and procedures and business Development.
. Implementation of various ERP systems for small businesses.
. Developed PMO standards within organization including methodology,
training, and processes.
. Responsible for leading long, medium and short term software
development projects and managing all activities in a project life-
cycle.
. Interacting and reporting with major stakeholders and leadership to
establish strategic and innovative plans and objectives for the
projects
. Managed the deployment of 2500+ desktops in a healthcare environment
including deploying multiple images to four locations. As Project
Manager Responsibilities included BRD's, SOW's, Project Plans, image
test scripting, support, training and communication plans.
. IT manager for the implementation and management of Helpdesk calling
and tracking system.
. IT manager for the design of the infrastructures for small and medium
sized businesses.
. Hardware and Software support for PC's (Win95-WinXP), Mac's, Servers
(Win2k, Advanced).
. IT manager for Disaster Recovery Planning and implementation.
. Project manager and technical leader for all installations including
Firewalls, Routers, Switches, Active Directory
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