Customer Service Sales
Resume:
Danielle Wedemeyer
**** **** *** *** *, Columbus, Ohio 43212 ? 614-***-**** ?
*********.*@***.***
EDUCATION
The Ohio State University
Bachelor of Arts in Journalism, general business minor
Expected Graduation: December 2013
3.5 cumulative GPA
RELEVANT COLLEGE COURSEWORK
o Technical Writing: explored basic technical writing, including use of
plain language and formatting
o Lantern Practicum: published 17 news stories in The Lantern; copy edited
others' stories
o News Reporting and Writing, News Design, Visual Communication Design,
Computer Graphics
INTERNSHIP EXPERIENCE
United States Trotting Association, Hoof Beats Magazine
Columbus, Ohio
Magazine Intern
May 2013-August 2013
o Interviewed USTA board members and professionals in the harness racing
industry for Q&A briefs
o Wrote 150-1,200 word articles based on original reporting for Hoof Beats
and Youth Beats, the quarterly children's component of Hoof Beats
o Researched and wrote stories about deceased industry leaders based on
previously run Hoof Beats articles
o Copy edited and assisted editor-in-chief as needed
o Uploaded and formatted stories with photos to website monthly
Cancer Support Community Central Ohio
Powell, Ohio
Communications Intern
January 2010-June 2010
o Developed a 24-page program for their spring fundraiser using MS
Publisher
o Maintained the nonprofit organization's Facebook page
o Updated and found new community calendars to promote events
o Interviewed participants for testimonials about their experiences with
the organization
WORK EXPERIENCE
Macy's Incorporated
Fine Jewelry Sales Associate
Columbus, Ohio
March 2013-Present
o Facilitated jewelry purchases and inspired customers while achieving team
and individual sales goals
o Connected with customers and communicated Macy's products and services
Stanley Steemer International
Customer Service Associate, Shift Lead
Columbus, Ohio
July 2010-January 2013
o Met team and individual sales goals for carpet cleaning via outbound
calls to previous customers nationwide
o Assisted other agents with orders, sometimes held shift meetings, coached
individuals as needed, kept people goal-oriented, and closed the call
center as shift lead
o Conducted brief training for two new hire classes while our usual trainer
was needed elsewhere
o Facilitated daily small group training meetings with fellow agents on
various topics as a training assistant
OTHER SKILLS
o Microsoft Word, PowerPoint, Excel; Adobe Photoshop; some Adobe InDesign
and Dreamweaver
o Mac and PC proficient; basic use of HTML coding
Contact this candidate