Jennifer Snyder

***** **** ****** ****, *********, Minnesota 55398

E-mail: acbcuo@r.postjobfree.com

Phone: 763-***-****

Objective:

I am currently seeking a challenging position utilizing my extensive

background and experience working in a call center environment. My

background in Management, Customer Service, Collections and Operations

Support would make me a valuable asset to your leadership staff.

Throughout my career I have developed strong leadership skills with

emphasis on leading people and managing processes. Some of my duties

included establishing goals, coordinating staff training, ensuring

compliance with all company and governmental regulations, and developing

strategic initiatives. I have been successful in enhancing client

relationships, creating policies and procedures, and creating individual

development plans to improve productivity. As a leader, I have had the

pleasure of hiring, supervising and coaching others in fast paced

environments.

Experience

December 2005 - Present -River Collections & Recovery Service -Collections

Supervisor

. Key Holder Responsibilities

. Handled all Supervisory responsibilities for team of up to 10 agents

. Individual work desk of 5000 plus accounts consisting of over 2

million in bad debt

. Handled all call complaints ensuring first call resolution

. Created monitoring guidelines for company and administered training

and coaching to employees on Key Performance Indicators

. Responsible for all hiring and training of new hires

. Extensive knowledge of all state and federal regulations

. Reduced regulatory complaints by 26%

. Payroll time keeping for all employees

. Recognized for top collecting eight (8) out of eight (8) years with

organization

. Bank Card, Property Management, Auto Deficiency, Medical, Dental,

Mortgages, Lines of Credit, Bad Checks, & Small Business Debt Recovery

. Provided sales support for new business prospects

June 1997 - November 2005 -IQOR -Quality Assurance, Training & Recruiting

Manager/Payroll Administrator

. Key Holder Responsibilities

. Multiple Leaders Performance Recipient

. Payroll Administrator for 40+ Supervisors and 8+ Managers. Call center

employed an average of 1500 agents

. Designed and responsible for employee payroll record keeping including

initial identification requirements, wage, withholding and garnishment

requirements

. Entered all new hire, termination, pay-rate increases, withholding and

deductions into payroll system accurately

. Responsible for monitoring all management payroll of employees for

accuracy and daily payroll submissions

. Responsible for all pay check distribution pay outs on pay dates

. Completed termination of employees and processed final pay checks.

. Involved in the implementation of new ADP system, and startup of

program.

. Responsible for all new management training and reoccurring training

on any payroll system process and procedures

. Handled all payroll employee level issues

. Represented company for several unemployment hearings both at court

and via phone conference

. Increased Employee Retention Rate by Changing Recruiting and Hiring

Techniques & Focused on Improving Work Environment

. Designed Comprehensive World Class Training and Monitoring Programs

. Directly Lead Operations for the Call Centers Recruiting, Training,

Quality Control, & Retention of over 1500

. Solely Responsible for the Implementation of Witness Systems Call

Center Monitoring Software for Multiple Centers within Organization

. Quality Point of Contact for Fortune 500 Clients including: GE

Capital, Verizon Wireless, Qwest, DirecTV, Home Depot, and many more

. Client Quality Program Creation & Implementation

. Ensured that all employees completed training according to federal

government guidelines. Initiated criminal background checks with the

federal government in Washington D.C.

. Performed site visits to clients in all parts of the United States

. Held federal government security clearance

Education

October 1990 - October 1991

Minneapolis Community & Technical College

Accounting

September 1987 - June 1991

Edison High School

Diploma

Skills

. FDCPA Regulations

. Hippa Regulation

. ADP Payroll Software

. TimeTrax Payroll Software

. Witness Monitoring Software

. Employee Supervision & Training

. Collection Analytics

. Excellent Communication Skills

. High Attention to Detail

. Microsoft Office

. Skip Tracing Software

. Dialer Systems

. TDS

References Available Upon Request

Contact this candidate