SARA E. PERUGINI

** ********* ***. *********, ** 06770

203-***-****

acbcnj@r.postjobfree.com

DESCRIPTION:

Career-driven, IT Specialist who can deliver strong capability in

troubleshooting errors, assembling network configurations/repair,

formatting hard drives, system upgrades/restore, software repair,

installing hardware such as USB devices, smartphones, printers, monitors,

keyboards, routers, & mice. Familiar in providing performance optimization

by eliminating temporary internet files, local temporary files, & system

defragmenting. Analyzing registry & task manager for malware; taking

measures to delete their applications from running. Entry level to

Intermediate internet/desktop security background; familiar with firewall &

anti-virus software that prevents risk. Using command prompt to ensure IP

addresses are setup properly. Ensuring devices are using the correct

drivers in order to function properly.

Eager to learn & adapt to new skills with any company if the opportunity

arises. Will conduct research if a problem is complex, so issue is

resolved. Enjoy a team-working environment; just as important working

independently. Can multitask and prioritize projects. Very strong desire to

build up seniority in a company. Can carry heavy equipment without

assistance. Seeking part-time or full-time employment with a base rate of

at least $15.50 + per hour. Preferred to be contacted by employers around

the New Haven County area, however, extra distance can be negotiated.

VALUABLE SKILLS:

5+ years of customer service

5+ years computer troubleshooting

5+ years basic network & system support

5+ years basic PC security

MISC. SKILLS:

Typing Speed: 70 words per minute.

ADDITIONAL SKILLS:

5+ years graphic design/Adobe Photoshop

7+ years of basic HTML/CSS coding

4+ years basic office productivity software

WORK EXPERIENCE:

- P. Raimo Seasonal Farmstand

Co-Founder Operations

Naugatuck, CT

Pay Rate: $20/hr (weekends +)

July 2007-July 2013

Responsibilities involved customer service, professionalism, positive town

reputation, & profit documentation. The business was set in a middle to

upper class part of town & it was paramount to have our customers return to

shop with us again. We established new regular customers every year for the

past 6 seasons. Lastly, monitoring daily, weekly, and yearly sales.

Documenting loss.

ACHIEVEMENTS:

Was photographed for the local newspaper helping a customer at the

business. The newspaper also had an article promoting the business & its

success.

- Ann Taylor Loft

Sales associate

Danbury, CT

Pay Rate: $9.00/hr

March 2009-May 2009

Responsibilities involved fitting room assistance & acted as a stylist for

the customer. Attracting a customer to the Ann Taylor store credit card by

explaining the perks, no annual fee, & coupons the customer will receive,

was one of the highlighted commands from store manager. New merchandise

from stock room had to be pre-organized before it was released on the

floor. Engaging customers with a warm, positive attitude made the customer

comfortable to accept assistance. Contacted store manager for assistance if

returned items were potentially stolen from another store or done

fraudulently online that appeared to have no security devices attached to

them; especially if customer had no receipt on them. Instances like these

were written down & blacklisted.

- Fashion Bug

Head Cashier/Key holder

Naugatuck, CT

Pay Rate: $7.65/hr

November 2005-August 2009

Authorized cash refunds with valid drivers license. In charge of setting up

yearly fashion shows. Heavily involved with cash register. In charge of

custom jewelry & lingerie department. Stock was delivered twice a week &

was worked on immediately. Kept an eye on layaway ensuring customers return

to the store to pick up their items. Monitored fitting rooms ensuring

security attachments or price tags were not found to prevent loss. Visual

merchandising and dressing mannequins showing new season's styles. The

fashion bug credit card was also part of our weekly goal. Every time any

employee obtained a new, approved customer application, employees would be

rewarded $1 in their paycheck. Each employee who upgraded a customer's

credit card to the annual fee membership received $2 in their paycheck.

Submitted emails to district manager once a day

ACHIEVEMENTS:

Promoted to head cashier within 6 months of hire.

Rewarded $10 for highest average dollar sale.

Promoted twice to co-manager within 1 year for two different stores.

EDUCATIONAL BACKGROUND:

I.T.T. Technical Institute

Major: Cybercrime

September 2010-January 2013

Graduated: No

Naugatuck High School

September 2000-June 2004

Graduated: Yes, diploma

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