Manager Developer
Resume:
Curriculum Vitae
Personal details
Name:
Miguel Angel Rivas Ortega
Place and date of birth:
Granada (Spain), 12 September 1977
Address:
Route du Confin 3
Mobile number:
E-mail:
********@*****.***
Language skills
Spanish: Mother tongue
English level: High
French level: High
Work experience
1 August 2012 – 6 December 2012
Position: IT Faculty
Company: Glion Institute of Higher Education
Tasks:
Creating Teaching material for each class and Teaching Office to Students.
Setting up assignments and training in via the Learning tools.
Correcting and evaluating exams and assignments.
Managing absences and discipline behaviours.
Evaluating and creating reports about student’s behaviours.
Evaluating and reporting improvements regarding the content for the subject, exams, procedures and
methodologies.
1 May 2007 – 30 September 2011
Position: Technical support level II Technical Analyst Level 6
Company: VeriSign Symantec (Fribourg, Switzerland)
Tasks:
Creating/Auditing/Correcting/Translating/Updating Knowledge base information: technical
documentation, technical instructions and content, manuals, working knowledge of company products and
functions; internal and external.
Creating/Auditing/Correcting/Translating /Updating web content, web format, consistencies,
marketing and technical terms and documents.
Developing projects to analyse user interface usability and customer interaction process and
creating solutions to improve the service.
Testing, installing and troubleshooting products in lab test environments.
Technical advice and pre-sales for customers analysing the customers’ requirements from their system
and advising which products they need to install and how.
Analysing complex customer issues via phone, chat, email and remotely to install the products from the
company and solve any issue related to the installation/troubleshooting of the VeriSign Products, in English,
Spanish and French.
Logging customer inquiries into tracking system so that recurring problems can be analysed, reported
to product development and resolved.
14 March 2006 – 9 October 2006
Position: Support Manager
Company: Bet24 (Sliema, Malta)
Tasks:
• Creating/Auditing/Correcting/Translating/Updating all the web content for the Spanish/French sites.
• Responsible for Spanish and French market, Creating newsletters and offers, web articles and content.
• Developing projects with internal procedures to improve the efficiency for different departments.
• Creating manuals regarding the use of the internal interface and software.
• Investigating suspicious fraud activities and creating fraud reports.
• Testing, auditing and analysing the mathematical part of the sub site www.wcbet24.com
• Creating graphics to be used in the newsletters and website.
• Customer support in Spanish, French and English language (payments, interface usage, etc).
• Evaluating sites, contacting them and negotiating deals.
28 January 2005 – 28 October 2005
Position: Marketing Agent and Customer care
Company: LiveBetting (San Gwan, Malta)
Tasks:
• Creating/Updating all the web content for the Spanish language site.
• Testing, auditing and analysing the mathematical part of the software.
• Evaluating sites, contacting them and negotiating deals.
• Marketing research: Studying different companies and their offer.
• Responsible for Spanish and French market, Creating newsletters, web articles and content.
• Customer support in Spanish language.
• Net administrator: installing and configuring software, administrating the privileges for the different
users for different tasks and providing passwords for the different users.
November 2003 - December 2004
Position: Software developer
Company: University of Granada (Granada, Spain)
Tasks:
• Designing and developing an Acoustic pollution Software (Designing interface and functionality,
programing, testing, creating user manual; using Visual Basic to program the code and Access to
implement the data bases).
19 May 2003 – 27 Jun 2003
Position: Personnel and training manager assistant - Six weeks work training accredited by University of
Cambridge, scholarship holder from "Euro scholarship Program".
Company: Seldom Park Hotel and Golf Course (London, England)
Tasks:
• Administrative duties: Sending out letters, issuing memos, translating documents.
• Auditing files for the department, searching missing information from employees.
1 April 2003 – 15 May 2003
Position: Computer developer - Six weeks work training accredited by F.A.I.E.S.
Company: Maritoñi Factory (Granada, Spain)
Tasks:
• Designing and developing www.maritoni.es (Designing interface and functionality, graphics,
programing, testing; Using HTML, Dream Weaver and graphics software (Photoshop, Corel Draw, Xara, GIF
animators, etc)).
Qualifications
2001-2004 Development of computing applications in F.A.I.E.S. (Granada, Spain)
(Oriented to Data base designing and management, and programming).
Software developer: C, C++, Visual Basic
Data Base designer: DFD, R-E Model,
Data Base management: Oracle, SQL, PL-Sql, MySql
O.S: Ms-Dos, Windows and Linux (installation, configuration and creating
executable files for MS-DOS and Linux Red Hat, System administration for
Windows).
2003-2004 Master degree in Sciences of Environment in University of Granada (oriented to
1995-2001 investigation, advanced mathematics for the different subjects: Economy,
physic, chemistry, pollution, industrial engineering…etc).
1991-1995 High School in I.E.S. Aynadamar (Granada, Spain)
1989-1991 Primary School in Ave Maria (Granada, Spain)
1980-1989 Primary School in Reyes Católicos (Bogotá, Colombia)
Computer skills
Software developer: C, C++, Visual Basic
Internet developer: PHP, HTML, Dream Weaver, Joomla, Nuke
Graphic designer: Photoshop, Corel Draw,GIF animators, etc
Data Base designer: DFD, R-E Model,
Data Base management: Oracle, SQL, PL-Sql, MySql
O.S: Ms-Dos, Windows and Linux
Office: Excel, Access, PowerPoint, Word, Outlook
Learning Tools: SAM, Moodle.
Server vendors: Knowledge of Microsoft Exchange Server, apache, Tomcat, Cisco, Citrix,
F5, IBM, iPlanet, Lotus Domino, CPanel. Etc.
Applications: Share Point, Sales Force, Instant Service, SDL Translation Management
System, Inquira Information Manager, Live Look, Live Person.
Others: Knowledge repairing computers (hardware and software).
Language courses
01 Sept. 2003 – 26 Sept. 2003 European School of English (Paceville, Malta).
12 May 2003 – 16 May 2003 Lewisham Professional Development centre (London, England)
Accredited by university of Cambridge.
17 July 1996 – 28 August 1996 French studies staying in native family in Normandy, France.
2 August 1995- 30 August 1995 Hibernia Language School (Navan, Ireland).
15 Jun 1995 - 30 July 1995 French studies staying in native family in Normandy, France.
4 July 1994 - 31 July 1994 Suzanne Sparrow Language School (Plymouth, England)
certified by the British Council.
Honors and awards
2003 Scholarship Award from "Euro scholarship Program" accredi ted by University of Cambridge.
2003 National Special Scholarship Award from Ministry of Education, Culture and sports.
1995 National Special Scholarship Award from Ministry of Education and Culture.
1994 National Special Scholarship Award from Ministry of Education and Culture.
Online CV and References
http://www.linkedin.com/profile/view?id=15728710&authType=name&authToken=JcA-
&locale=en_US&pvs=pp&trk=ppro_viewmore
Diplomas and certificates
https://www.dropbox.com/sh/kdr5r2rxz4er4zn/SNTZ24kDvJ?n=140556017
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