Customer Service Security

Matthew J. Molino

* ****** **. *** **

Nashua, NH 03060

Home: 603-***-****

************@*****.***

1

WORK EXPERIENCES

May 2011 to Current Securitas Security Services

Wilmington, MA

Shift Supervisor

. Admitting and checking identification of employees, visitors, and

contractors.

. Answering customer service questions via phone or in person.

. Monitored the security systems and the buildings mechanical

equipment for its overall functionality.

. Performed patrols of the grounds and building annex.

. Created and implemented a filing system for all daily paperwork

. Beta tested newly implemented system updates to critical systems

. Drafting of memos and correspondence

. Performed investigations of property loss, cash shortages, and

overages

. Created and issued access badges for new employees and contractors

. Preformed accurate typing and 10 key data entry

. Assisted with payroll and scheduling

. Trained and counselled new employees

June 2006 to Mar. 2011 Universal Protection Services

Phoenix, AZ

Security Officer

. Admitting and checking identification of employees, visitors, and

contractors.

. Answering a multi-line phone system and distributing calls in a

pleasant and professional manner

. Monitored the security systems and the buildings mechanical

equipment for its overall functionality.

. Sorting and distributing incoming parcels.

. Performed nightly patrols of the grounds and interior of the

building.

. Signing out and assigning keys to contractors and tenants.

. Compiling and maintaining files and records of memos,

correspondence, and reports

. Contacting management and outside individuals to obtain, furnish

and/or exchange information

. Drafting of memos and correspondence

. Created and issued access badges for new employees and contractors

October 2004 to June 2006 ATSSI

Phoenix, AZ

Shift Supervisor

. Monitored and controlled the entrance and exit of personnel through

the use of an access card system.

. Writing detailed reports and monitoring the building cameras.

. Established rounds were completed by other guards, as well as proper

paperwork was completed.

. Notified property management, and contacted necessary

personnel/contractors in cases of emergency, or property damage.

. Maintained access of property to authorized persons only, removing

unauthorized persons from property when necessary.

. Assisted with drafting and updating schedule.

July 2002 to September 2004 Reliable Security

Salem, NH Security Guard

. Monitoring and controlling the entrance and exit of personnel

through a picture ID card systems.

. Monitoring security and mechanical systems for functionality.

. Observing and handling of any unusual behaviours/problems within the

building and premises.

. Admitted employees/visitors, manage inter-office courier deliveries,

and answered customer service questions via phone as needed.

Aug. 2000 to July 2002 Filenes

Nashua, NH

Lead Associate

. Assisted in maintaining store appearance and merchandising standards

. Assisted with inventory count and department audits

. Provided coaching and training to assigned associates and new hires

. Greeted customers in a timely, professional and engaging manner

. Received payments by cash, check, credit cards, vouchers, and

preparing the end of day deposit

. Monitored checkout stations to ensure that they have adequate

cash and that they are staffed

. Answered customers' questions, and provide information on procedures

or policies

SKILLS AND ATTRIBUTES

I am well versed in the use of the programs Microsoft Word, Microsoft

Excel, Microsoft Power Point, CCure, Prospective, 3VR, and the IVisitor

system. I am Management of Aggressive Behavior and CPR/First aid certified.

I am able to build, as well as upgrade computers, and their components. I

am a highly motivated team player who is goal oriented. I am a quick

learner, and technically savvy with excellent multi-tasking, problem

solving, interpersonal skills, and time coordination skills.

EDUCATION

. Graduated Alvirne High School 2002

Hudson, NH 03051

INTERESTS

I enjoy building computers in my spare time, working with my

hands. Reading about and tinkering with computer networking as well

as file sharing systems. I also enjoy spending time outdoors with

my wife and son; camping, fishing, and hiking.

Contact this candidate