Administrative Assistant Customer Service

Maria M. Crump

*** ** ****

San Antonio, Texas **253

P: 210-***-****

E: *******@***.***

Objective

I hope to obtain a position in a growing organization requiring my administrative abilities

and skills. Prior civil service employee and I am re-instatement eligible.

Skills and Strengths

• Great communication skills (phone & email)

• Excellent customer service with both the clients and co-workers

• Secretarial and Management skills

• Follow-up and progress updates

• Computer competency with Microsoft Office (Word, Excel, and PowerPoint)

• Skillfulness in word processing documents, spreadsheets, emails and proposals with an

extensive understanding of presentation

• Successful leader, equally effective team member

• Experienced administration professional who is dependable and highly organized with

business maturity, discretion, enthusiasm, and a positive attitude

• Professional demeanor and attentive to detail

• Adaptable to new ideas and open to new opportunities

• Ability to multi-task in a fast-paced environment using teamwork and collaboration

Employment History

Office Team Staffing Agency, (SWBC) October 2012 September 2013

Temp/Administrative Assistant/Office Clerk

• Answer phones and transfer calls to the appropriate employees

• Provide effective customer service by greeting visitors, answering inquiries, and explaining

departmental procedures and escort them to an office or meeting room

• Take messages and make sure they get to the appropriate employees

• Accept and sign for packages and distribute mail

• Occasional filling, bookkeeping and scheduling

• Maintain a pleasant appearance of the reception area or lobby

• Perform general office duties including: file and copy documents and performs other duties

as assigned

Mari Star Casino Tours, February 2012- October 2012

Coordinator

• Coordinate casino tours to Kickapoo or Coushatta casinos along with bus services

• Responsible for scheduling tour dates and pick up locations

• Collect monies from customers

• Accounting and maintaining company budget

• Keep up to date records of each customer’s personal information in case of emergency

Unemployed, August 2011- February 2012

Received unemployment benefits

Con Cor Inc. (Lackland AFB), May 2010 - August 2011

Office Manager

• Managed Contracts/ Subcontract Agreements, ensured that Contractors were bonded, had

Liability Insurance and their W-9’s

• Responsible for initiating SF1413’s, certified payrolls, visitor passes and timesheets

• Performed all administrative duties as required while maintaining the file system

• Updated all Contracts and created new contracts

• Responsible for entering budget and government invoices into 4-clicks database

• Also responsible for answering phones, contacting clients, requesting invoices from sub-

contractors for payments

Unemployed, December 2008 - May 2010

Received unemployment benefits

Research Recycling Technologies, March 2008 - December 2008

Administrative Assistant II

• Responsible for data input of daily field worksheets

• Insured updates of weekly production reports and timesheets

• Input data on RRT employees and temporary laborers

• Maintained files on worksheets, timesheets, and production reports

• Created container packing lists and shipping reports utilizing excel

• Performed other assigned duties

Team Integrated Engineers, July 2007 - January 2008

Administrative Assistant II

• Create, provide and update timesheet templates as necessary

• Provide phone instructions and login information to new employees

• Update the database with new/terminated employees

• Add/Delete personal long distance phone codes for new/terminated employees

• Maintain TEAM phone directory listings

• Review and process Local Business Monthly Expense Reports

• Performed all clerical duties assigned

• Provide GEITA Support as required

Audie L. Murphy VA, July 2006 - May 2007

Secretary for Social Work Services

• Developed, maintained and updated a system for collecting data used in a variety of

statistical reports

• Utilized and maintained Microsoft Project updates

• Maintained records reflecting monthly case openings and closings

• Updated all employee files, licenses, certifications, and transcripts

• Distributed and handled incoming mail, supplies and work orders from social work staff

• Prepared forms for approval and signature by Chief of Social Work Service

San Antonio Quick Rents & Properties, December 2005 – June 2006

Administrative Assistant

• Heavy data entry

• Accounts receivable/payable, tracking of reports, deadlines and employee timesheets

• Maintained residential lease and property agreements, sales contracts and files

• Answered phones and greeted visitors in a courteous manner

• Provided service as a Certified Notary

Secretary – Air Force 81st Training Wing

MAR 2000 to JUN 2002

Worked in Wings Plans & Programs Office, in charge of Base Events Calendar, Wing Slides,

maintained Visitor Log along with Form 78 for special guests such as DVs and other distinguished

civilians. Maintained personnel, R&R, leave, time cards, preparation of travel authorization

request documents. Answered phones, greeted visitors, and ascertained the nature of the calls or

visits. Used varied and advanced functions of word processing software to create, format, modify,

edit and print variety of letters, reports, memos, and other textual documents. I performed various

clerical duties in support of the organization.

Medical Clerk - Keesler AFB

MAR 1993 to MAR 2000

Created schedules for GMOs, physician assistants, nurse practitioners, and residents in Internal

Medicine and Primary Care clinics. Cancelled and rescheduled appointments for doctors and

patients alike. Received and reviewed patient’s consultation requests. Receive, greet and screen

in-patients and outpatients and obtain identification information. Screened calls, records,

telephone messages. I prepared various correspondence and reports. Used computer software

packages, word-processing, graphics and spreadsheets to initiate and complete forms, graphs,

letters and clearances.

Patient Services Assistant - VA Medical Ctr. Hospital

NOV 1992 to MAR 1993

I assured required medical forms, problem lists, and medication profiles were in proper filing

sequence. Filed all available test results and referred medical records to file room in a timely

manner. Initiated request for medical records to facilitate patient processing. Complete or verifies

previous registration and data card information for all applicants for medical benefits. Screened

all applicants to identify potential billing cases, accidents, 3rd party insurance, on-the job injuries

and completed all required forms and pertinent 10-10 data. Completed Means Test on all

applicable veterans. Actively supported the health, safety and environmental program; report

unsafe and unhealthful conditions immediately to appropriate supervisor.

EDUCATION:

HS diploma, General Studies, Harlandale High School, San Antonio, TX

Certificate Medical Terminology

Certificate Medical Billing and Coding

Certificate of Training AHLTA Clerk Admin

Certified Notary

References upon request

Contact this candidate