Customer Service Sales

Seeking a position in sales and customer service where I can utilize my communication skills in advancing my knowledge with in the work force.

SUMMARY OF QUALIFICATIONS

Extensive training in quality control, researching and establishing new target markets, cost estimating, sales reporting, sound decision-making skills; ability to establish trusting relationships with clients an target markets; relate positively with people from diverse backgrounds; strong oral and written communication skills; skilled in building team dynamics; developed sound managerial skills; strong organizational and time management skills, enthusiastic learner; strong work ethics; and technology savvy.

PROFESSIONAL EXPERIENCE

ADT, Oak Brook, IL (02/2010 – 11/2011)

Customer Service Rep: Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Call audit and observation to ensure proper customer service

Resolve customer complaints via phone, email, mail, or social media.

Prepared sales reports

Tele-Site, Chicago, IL (01/2012 – 06/2012)

Customer Service Rep: Taking inbounds calls and completing customer’s satisfaction. surveys.

Affective problem resolving

Insured sales team ability to accurately convey details of products and services

Develop action plans for identifying and securing new target markets

Quality control and customer service

Radio Shack, Oak Park, IL (06/2012-current)

Shift Manager : Setting Goals and Supervising four other employees.

Meeting a sales quota monthly

Solving customer needs

Motivating other employees to make their quota to bring store sales up.

EDUCATION

Fredrick Douglass Academy (2009)

Chicago, IL

High School Diploma

GPA 3.0

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