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Customer Service Sales

Location:
Lake Havasu City, AZ
Posted:
November 30, 2013

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Resume:

Shawni Brown

**** ******* ***

Lake Havasu City AZ 86406

928-***-****

acbch4@r.postjobfree.com

Objective: To find gainful and permanent employment for a reputable company on a long term

basis. To work in a field that challenges me as well as being fulfilling.

Skill Set: I have a vast array of skills including Accounting, Management, Customer service,

Sales and Marketing, Payroll, A/R, A/P, Reconciliations, Depreciations, Inventory Controls

Supervisory and management roles, Trauma & Triage, Food Service Management, and all other

restaurant positions. I have owned and operated several business on my own, and have been

successful at them.

Education & Certifications:

1990 1994 University of Washington

Seattle WA

BA in Accountancy

1997 2001 Montana State University

Missoula MT

BA in Sciences of Nursing

2006 2008 Certified Financial Consultant for Native American Tribes

This allows me to work for any Native American Tribe in

any department from housing to Finance Business

2010 2011 Everest College

Henderson NV

Certified Medical Assistant

2008 2012 Quick books ProAdvisor

2012 Certified SonicWall Sales Representative

Software & Hardware:

I am at an expert level with all Windows, DOS, and MAC Systems, MS Word, Excel, Outlook,

Powerpoint, Quickbooks, QB online, RentPro, Fundware, Auto Task, Dropbox, POS systems,

STS System, SonicWall, LogmeIn, Rentec, TenantPro, Appfolio, Yardi, SnagIt, Intermedia,

EMR, Lync, Etc.

Experience:

3/2012 Present Quality Inn and Suites Lake Havasu, AZ

Front Desk Manager Duties include but not limited to Supervision and

leadership of staff, training and keeping staff up to date on brand standards, preparing deposits

overseeing auditors, Providing excellent customer service to our valued guests, acknowledge

each guest greet them with a warm smile get them checked in or out post haste, make

reservations on phone or in person, have complete knowledge of hotel policies and procedures,

Provide complete security of guest information, transfer calls to rooms and business offices,

help out with bookings for banquet rooms and sales, resolve and satisfy guest complaints, be

knowledgeable of special events rate restrictions and black out dates. daily accounting of my

financials each shift. Work directly with maintenance and housekeeping to keep current on

rooms. Make myself aware of occupancy and availability from day to day.

6/2012 Present ER Lounge Lake Havasu, AZ

General Manager Duties Include but not limited to customer service, mix

and serve drinks, take cook and deliver food orders, cash handling, POS system, Inventory

control, scheduling, ordering and restocking supplies, food costing, Daily cash reconciliation,

A/P, A/R, Payroll, State tax filing, Keeping all sales tax records up to date, Keeping all licenses

current and event planning, sales, supervise staff, family type of atmosphere so I fill in where and

when I can.

08/2008 6/2012 Akamai Management Las Vegas, NV

Owner, Daily reconciliations, customer service, Tech dispatch, Daily

banking, A/P, A/R, Payroll, Bank Rec’s state tax and business license filing Incorporated the

company, set up state UI and work comp, Insurance and pension payments set up and

executed client based needs software, Data entry, Daily accounting and in charge of financial

well being of company. Monthly and Quarterly financial reports. Inventory company assets, tax

preparation for the company, provided technical assistance to client with Quickbooks issue

remotely.

12/2002 8/2008 National Native American Council Nationwide

Financial Development Specialist Duties include but not limited to

Training Native American Tribes across the nation to develop and manage their own financial

system in order to become self reliant and sufficient. Travel to various locations to train staff

hands on to manage and write grants, assist with federal audits, set up and train staff to manage

their own payroll system, GL, A/P, A/R, and inventory control systems of individual tribes, trained

CFO’s and Finance development teams.

5/1995 12/2002 Internal Revenue Service Missoula MT

Auditor Duties include, but not limited to Auditing personal and business

tax returns for Internal revenue. Travel to site and assist in federal audits, gather information

needed in order to complete tax filings. File Facts and findings with proper authoritative venues,

customer service heavy tax software usage.

3/198*-**-**** Sawmill Saloon & Lodge Darby MT

General manager worked for parents in restaurant, lodge and bar

business, Here I did everything to assist parents in daily operations of family business, cooking,

bartending, serving, Food cost and inventory controls, daily books and accounting, payroll,

license filing and maintenance, being certain that everyone was in compliance with local health

departments, hiring and terminating staff, inventory controls, event planning, Inventory both bar

and restaurant. Line cook, bartender, food server we also had a lodge with around 20 rooms plus

4 cabins that I would manage and maintain as well taking reservations, booking holidays,

soliciting International travel agencies to book guest for vacations.

Shawni Brown

1000 Arabian Way.

Lake Havasu City AZ

928-***-****



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