Customer Service High School
Resume:
EBONY RUSH
Washington, D.C. 20032
acbcd9@r.postjobfree.com
• Skillful in Microsoft Office 2003
• Skillful in Microsoft Office 10
• Experienced is troubleshooting hardware/software
• Experience with imaging and BIOS updates
• Knowledge of hardware components and software applications
• Experienced with the motherboard and system case
• Type 35-40 per minute
• Skillful in Active Directory
• Knowledgeable of Windows 7/ Windows 7 Migrations
WORK EXPERIENCE
Environmental Protection Agency, Washington, DC August 2013-Present
PC Specialist
•Responsible for migrating users machines from Windows XP to Windows 7
• Data entry of process of users machines while using Windows Excel, Activity Directory and Remote Desktop (Bomgard)
• Installs of software and printers
• Trouble shoot and desk side support of users desktops and laptops
Robert Half Technology, Washington, DC February 2012 –Present
PC Technician
• Services provided at Strayer University as Computer Lap Manager
• Worked on Wells Fargo Bank deployment project
• Reinstalled ATM and teller equipment for users
• Assisted students with Window 7 concerns ; assisted students with Microsoft Office 10 problems
• Maintain upkeep of two library computers; toner changed, paper jam and cleaning
• Maintain upkeep of library space; library books in order
HMS Host Corp., Bethesda, MD October 2012 - January 2013 (contract)
PC Refresh Staff
• Provided troubleshooting of machines and set up workstations for company staff
• Replaced users old machines/laptops with new updated machines
• Used hard drives to transfer data and back up
• Migrated machines from Windows XP to Windows 7
• Utilized Remote Desktop Connection and Remote Assistance to provide remote support
Breathe D.C., Washington, D.C August 2012 - October 2012Community Outreach Intern
• Responsible for cold calling sponsors and potential clients
• Up keep of social media websites (face book and twitter)
• Responsible for attending meetings on behalf of the organization
• Tending to admin duties: filing, running errands, making spread sheets (Microsoft Excel)
• Management of Seminar to raise money for organization
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HMS Host Corp., Bethesda, MD August 2011-November 2011(contract)
Windows 7 Migration Team
• Trouble shooting of machines and computer set ups for staff at company; desk side support work
• Tracking phone calls and creating/updating ticketing system, Remedy IT Service Management for the Enterprise
• Migrates machines from Windows XP to Windows 7/Windows 7 to Windows 7
• Installing and upgrading software for users
• Remote desktop connection and Remote Assistance to further assistance users
Hewlett Packard, Arlington, VA February 2011- July 2011(contract)
Tier 1/Front Line Assistant
• Responsible for shipping and sorting of government and military issued ID cards
• Assistant customers with hardware/software and account information problems with high attention in customer service
• Create, open and close tickets for organization of ticket record while using ticketing system Unicenter Service Desk
Latham & Watkins LLP, Washington, DC August 2010- January 2011(internship)
Technology Support Specialist
• Restructured varies machines that were used by previous users
• In charge of upgrading varies machines by imaging and doing BIOS updates
• Responsible for shipment of damaged machines to manufacturer.
• Worked closely with other Information Technology professionals to set up offices for paralegals, associates, attorneys and staff.
• Open and closed technology based tickets with results of answering problems from users with attentions in customer service
EDUCATION AND TRAINING
Strayer University, Washington, DC Campus January 2012 - Present Major Criminal Justice
Year Up National Capital Region, NOVA Graduation January 2011
• A one-year career development institute that provides six months of technical and professional training, a six-month corporate internship and college credit
• Courses include desktop support, IT helpdesk, computer networking, business writing, professional skills, personal finance, and customer service
LEADERSHIP AND VOLUNTEER EXPERIENCE
Walk for Opportunity, Washington, DC May13, 2010
• Promoted awareness of dissolving of the opportunity divide
• Rallied in downtown Washington, DC while engaging crowd to support equal opportunity
Comcast Cares Day, Washington, DC April 24 2010
• Helped rebuild Frank Ballou Senior High School
Georgetown Business Plan Competition April 2010
• Designed business plan with team of colleagues
• Entered the semi-finals and placed third overall
Basketball Manger at Friendship Edison Colligate Academy PCSH November 2006-March 2007
• Organized and kept structure of the team and basketball coach
Prom Committee at Friendship Edison Colligate Academy PCSH February 2007-May 2007
• Organized and planned social prom for fellow high school students
• Structured and mapped out theme for high school prom
• Ordered shipments of decorations
Girl Scouts of America, Washington, DC June 1992- August 2000
• Promoted awareness of sisterhood and standing strong as a community.
• Volunteered at such events and places as: Martha’s Table, Breast Cancer Walks, Homeless Walks and nursing homes
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