Customer Service Sales

CURRICULAM VITAE

BINU.T

Customer Service

Dubai, U.A.E

Mobile: 052*******

Email: acbcb1@r.postjobfree.com

OBJECTIVE

Challenging and competitive position with well reputed organizations having ample

scope for career development. Seeking a position to utilize my skills and abilities that offers

professional growth, responsibility / execution of duties to the best of my abilities and

establishing a position of trust & confidence with the organization / management. Self-

motivated and dedicated, individual with excellent communication, interpersonal, analytical,

coordination, organizational, problem solving, and time management skills.

STRENGTHS

Strong written and verbal English Customer Support / Service Skills

communication skills Proficiency in Computer Applications

Effective Planning and Coordination

Receptive, self-Starter & Ability to do

Negotiation-Public Relation skills multitasks

WORK EXPERIENCE

• Sales Executive (2013)

Grade: Senior Sales

BIG BAZAAR, Trivandrum, Kerala, India (Email. www.bigbazaar.com)

(Big Bazaar is the leading hypermarket in Trivandrum)

• Worked as a Supervisor in Event Management company (Blue League Venture)

Bangalore (2011 to 2013).

• Worked as a Sales Executive in Pothys, Trivandrum, Kerala, India (2010 to 2011)

(POTHYS is a whole new world of clothing’s for kids and teens, an enormous

collection of dresses for both boys and girls in style from tiny tots to fashion conscious

teens).

AREAS OF EXPERTISE

Sales Coordination

Process customer transactions and respond to inquiries in a timely and professional manner.

Carefully assess customer needs and provide appropriate solutions, ensure understanding

and fulfilment of all their needs to achieve customer satisfaction, loyalty and retention.

Handle customer complaints, resolve issues through effective negotiation and convincing.

Responsible for taking appointments for different customers.

Possess tact to dealings with customers of diverse nationalities.

Event Coordinator

Serve as the first point of contact for all administration matters, represent the company

clients.

Provide accurate, efficient and committed office work support to senior management.

Arrange appointments and meetings make necessary arrangements and ensure availability

of the personnel for the meeting according to scheduled time and place.

Manage all administrative duties efficiently including logistics coordination, client

relationship, as well as personnel affairs. Perform regular jobs of filling, e-mail and self-

correspondence.

Checking event setup is arranged in proper manner and generating the reports of the event

sending the reports to client.

I have conducted road shows, mall activities, product launches, stage shows and corporate

events.

PROVEN JOB ROLE

Responsible for handling Sales related issues.

Responsible for ensuring key service areas of the brand are delivered to consistently high

standards.

Seek & maintain product knowledge & assist in the coaching of new & existing colleagues.

Actively train colleagues on product features, benefits and methods of selling. Offer

product knowledge to customers.

Handling the task of preparing quotation for different products till the delivery of the

purchase to the end user.

Responsible for offering the highest levels of customer service.

Conduct visits to customer’s home, imparting advice on style and design, and actively

selling product.

Manage all aspects of sale transaction, from consultation, quotation, order processing and

confirmation to final quality check.

Participate in store events and decorating classes to promote the Brand and maximize sales

opportunities.

Responsible for all administration & document completion.

Responsible for maintaining files of sales invoice, preformed invoice, back orders etc.

Responsible for making event arrangement as per client’s requirements.

Assigned the task of handling customers compliant and implementing corrective action

Extensive knowledge of event management system and services.

EDUCATIONAL QUALIFICATION

-

• Bachelor Of Computer Application Bangalore University Karnataka

• Plus Two – board of Directorate of HS education Kerala.

• S.S.L.C – Board of Education Kerala.

TECHNICAL QUALIFICATION

Proficient in MS Project

Well versed with MS Office (word,), Internet and E-mail applications

PERSONAL DETAILS

Nationality : Indian

10th Sep 1988

Date of Birth :

Sex : Male

Father’s Name : Thomas

Religion : Christian

Marital Status : Single

Address : TC 69/771 Thomas Poonthura P.O,

Trivandrum, Kerala, India,

Pin - 695026

PASSPORT DETAILS

Passport No : J2920852

18th Nov 2010

Date of Issue :

17th Nov 2020

Date of Expiry :

Place of Issue : Trivandrum

LINGUISTIC ABILITY

To Speak : English, Malayalam and Hindi

To Read : English, Malayalam and Hindi

To Write : English, Malayalam and Hindi

ATTRIBUTE

• Positive attitude, Analytical & logical thinking.

• Creative & optimistic

• Effective work in a team committed.

DECLARATION

I do hereby declare that the above statements made are factual and consistent best to

my knowledge and belief.

Place : Yours Faithfully

Date : Binu Thomas

Contact this candidate