Customer Service Sales
Resume:
Cierra Mccombs
Collections Specialist
Charlotte, NC
**********@****.*** - 803-***-****
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need
of top-level support. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate
about helping customers and creating a satisfying experience
WORK EXPERIENCE
Collections Specialist
Nationwide Credit Solutions - August 2012 to July 2013
• 100-200 call daily
• Arrange new payment plans for those with past due accounts
• notify or locate customers with delinquent accounts
Certified Nurse Assistant
Divine Manor Assisted Living - October 2007 to September 2010
10/2007-09/2010 704-***-****
• Spend time with residents to help them make their meal choices for the week.
• Assisted during meal times by passing out dinner trays to residents in the dining
• Dealt with Food Preparation
Customer Service Representative
Start Group Marketing - October 2009 to October 2009
10/2009-07/2011 803-***-****
• Keep records of customer interactions and transactions
• Confer with customers by telephone or in person in order to provide information about products and services
• To take orders or cancel accounts, or to obtain details of complaints.
Sales Associate
Walmart - June 2008 to June 2008
6/2008-09/2009 803-***-****
• Keeping the focus on customers planning the sales strategies and setting targets
• Making the product visible in the market through publications
• Renew the existing accounts of customers with required details of service or pricing.
EDUCATION
Bachelors of Science in Business Administration
University of Phoenix - Charlotte, NC
February 2010 to Present
SKILLS
•Self-starter, Problem resolution, Resourceful, and Time management
ADDITIONAL INFORMATION
• Nine years of customer services experience in health care and business settings.
• Experienced with programs such as Microsoft Word, Lotus Notes, Excel and PowerPoint.
• Experience with large call volume and telephone inquiries from customers.
Contact this candidate